Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
7 Service Calls Later
After 7 service calls from 3 different technicians and pricing quotes from each of them (showing we signed and agreed to the quotes and we didn't!), Matson finally repaired our 6 year old refrigerator. We still don't know how much we paid for the repairs and this was the second major repair. We have spent more on repairs in 6 years than the cost of the refrigerator! We would not invite any of the 3 technicians back into our home. The technicians were angry, unkept and sometimes rude. This experience was just plain awful! I asked for a phone number for a supervisor and was given an '800' number that was another recording for 'mattress' support and it was nothing more than another recorded message. Unacceptable service! As a result, we will never purchase another Sears appliance nor will we call Sears for any repairs, although our washer, dryer, stand-alone freezer and additional refrigerator are Kenmore products. This is NOT the Sears we counted on for years!
Philip C,
Seal Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692221116908
Fixing my LG refrigerator water and ice maker
The tech didn't ensure that the issue was fixed and the issue came back up 15 min after he left and I have no way to call him back as there was no hard copy receipt of the service was left with us
Hussein I,
Kempner, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692221107880
Co
It would help if wayne would listen to client complaints
Kathleen H,
Virginia Bch, VACustomer service response - Kathleen, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692221121537
Pitiful
I was told because I had cash and not cash on a card that they would have to call the cops on me. Terrible experience extremely unsatisfied
Tammy Knight,
Wheelersburg, OHCustomer service response - Tammy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221110645
Not fixed properly
John was extremely nice and professional, however, I am not pleased with the way my washer was fixed. It was not installed properly.
JT,
Blackwell, MOCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221110311
Oscar G.
Excellent service, arrived on time, answered all questions, left area clean.
Arlene S,
Hoffman Est, ILCustomer service response - Arlene, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221094289
No scheduling plan for botched repair revisit
Reason for service was a non functioning freezer due to broken part. Tech ordered new part, came another day to install. Found part they had ordered was incorrect, HAPPENED to have correct part in truck. Installed part incorrectly causing complete failure of refrigerator and loss of hundreds of dollars of food. Tried to get someone back out that day when we saw it was not working. We were told we would have to wait FOUR days! Will not use Sears again. There should be a scheduling plan for botched repairs to be made right sooner than 4 days! Like the VERY SAME DAY or at least first thing the next day.
NA,
Stow, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221095719
3 Trips Did Not Fix
The technician had a nasty attitude when he arrived. My refrigerator is now functioning at the same level it was before the first visit by this technician. There has been no improvement or repair. This has been an awful experience.
Dissatisfied Customer,
Dallas CountyCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692221061555
Ice maker
The ice maker is still not working
Tom N,
Acton, CACustomer service response - Dear Tom thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221042504
Ice maker repair
Not competent in the repair. Ice maker still broken.
Mia R,
Pearland, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221036562