Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Low rate service
Michael came out and said I needed another refrigerator.Sloan Appliance came out, and put a relay in the refrigerator,and it works great. I never want Sears Home Services to work on anything that I have. I will also let other people know what kind of service is provided by Sears Home Services and Michael.
Donald B,
Winnsboro, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692221157538
Washing machine unrepair
He was rude and unprofessional. The technician that came the week before orders a new gasket for the washing machine as mine is worn and I have a Master Protectoon Plan. He also ordered a new door as he said it was off and did not close completely. And a new Trey for the detergent as it does not close completely. This technician said I did not need any of those products and took them back On the bottom of the door there was a plug that broken which I showed the first tech thinking that was why it leaked a couple of times recently, which is the only thing the technician who came on the 31st replaced. However the first tech said that was not the reason it wax the door So my machine has not been fixed to my satisfaction. I have been a client for many years and for the past year or more service has gone down but this technician was I have no words gif how unprofessional he was. He in turn heard my mouth
Marjorie C,
Ridgewood, NYCustomer service response - Marjorie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221153930
dissatisfied with the service
The technician replaced the fuse but never said why the fuse is blown. It's not the first time it's been replaced. It's obvious that there's a problem inside the microwave. I don't understand why they don't check it more thoroughly or wait for a short and bigger damage.
Luis M,
Sacramento, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221402651
Poor Service
The tech came and was nice and polite. However, there was absolutely no follow up. He said he put in an order for the parts on 8/8 I followed up over a week later. Nothing had been done. The tech couldn't answer any of my questions and then proceeded to pretend he was having bad service and then ended the call. The tech told me to just call my insurance company and have someone else come out
Maya B,
Silver Spring, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221160665
Terrible
He came looked at it my cracked freezer door . Said it was not required to be fixed. Gave me a price to pay for a new door myself. He also tried to say it was out of warranty when the receipt I have says 5 year warranty.
Kirsten,
Princeville, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692221144990
Fixing the washer.
Terrible job, tilted washer over which spilled out the liquid soap. Then tilted it back up and spilled all that soap out the back and all over the floor. Do not recommend him at all.
Brad P,
Berthoud, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692221145286
Horrible !!!
He didn't explain what I was signing I thought it was for the repair. He had me sign waivers that damage was already done before he got there. And then forged my signature on the complete of repair and estimate.
Katherine M,
Kirby, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221141113
Needs attention
The technician didn't call ahead of time on Monday 8/14/23 to inform of his arrival or showed up but submitted the response to A&E that no one was home. Then on our rescheduled appointment on 08/16/23, he called ahead and came saying he couldn't find a parking on the street anywhere but refused to park in the public parking space on the side of the building. Then when we offered to pay for the parking, he said he has to head out to another location to repair and will come back afterwards. I would question his trustworthy as a supervisor or as a Sears company in terms of his integrity and pride of his work especially his time driving out of the field to do his work. He might needs to be monitored in terms of his time and dedication in his work.
Hoang V,
Silver Spring, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692221133015
Microwave
Unprofessional did not give a good explanation have to keep repeating myself they keep saying call get someone else
Merlyn L,
New Carrolltn, MDCustomer service response - Merlyn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221124216
Waste of time
The technician failed to fix the issue on the first visit (although he did try) and then on the second visit said he needed to pull the dishwasher out of the counter, which is fine, but then asked me to sign a waiver so that if he scratched the floor he wouldn't be responsible (a truly unreasonable request). I declined and he told me I would need to contact a different repair company, packed up his tools, and left. It was one of the most unprofessional things I have ever experienced. Perhaps the company should provide the technicians training on how to not scratch the floors, or they could also trust their technicians to do a professional job and not scratch the floors, either way, SEARS should take responsibility for their quality of service instead of asking their customers to be liable for errors.
Dennis,
Boise, IDCustomer service response - Hi Dennis, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692221161712