Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Sears Home Warranty
I think they are running a racket! Technicians don't show up & just say they called & no one answered the phone which is a complete lie! I have been waiting by my phone all day & the technician did not call or come by. I will be happy to my call log with you. I did not receive a call. I will all my friends & neighbors do no use Sears Home Warranty. I can't afford 2 continue 2 take off work & hoping that a technician show up !
Wanda F,
Canton, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692223371464
Not helping
No repairs were made because all he is talking about is the fees. Not helpful at all.
Jeanne Z,
Hermosa Beach, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692225492897
The worst
They arrived and at least one of the guys smelled like he hadn't showered in 3 days. They left without performing the service because I have two retrievers...both very gentle dogs and they didn't give me time, while I was also in the idle of a business call to get the dogs in the house...horrible!
Lisa B,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692223123126
Dishwasher repair was horrible!
Gary was out on 8/1 and determined it was the pump. Dalton was out 8/10 to replace pump. Left halfway thru to run to town to get a part or tool for over an hour. When he left I couldn't open the door. The bottom panel was on wrong catching the door. It wasn't centered in the opening and the insulation was not put in and stuffed in randomly and the dishwasher wasn't fitting right in the cupboard. I never ran the dishwasher he tested it briefly then drained it and left. 3 hours after he left the dishwasher started alarming and wouldn't shut off. 8/1 there was no leak and 8/10 when dalton started working on it no leak. But with the way the dishwasher was shoved into the opening crooked and uneven the a couple hours later there was a leak. I am very disappointed that this happened when your company was servicing my appliance and then to send me a bill for it when I haven't been able to use said appliance for 4 weeks. You guys don't stand behind your work and apparently when such poor service and quality of work is done it is up to the customer to fix and correct what was potentially broken due to poor service and positioning of the appliance by repair man. 8/16 I was told there was a leak and I would have to pay to fix when this leak showed up after his work on 8/10 and I hadn't even tried to open or use the dishwasher yet. Clearly the water pipe was damaged during service on 8/10
Mark D,
Creston, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692221505158
WASHER TECHICIAN
TERRIBLE DID NOT USE THE PARTS ORDERED AND TOLD US THE WASHER WAS WORKING WITHOUT CHECKING WITH A WASH SPIN
Deborah M,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692221211009
Swamp cooler
Ignacio did not notify me for his arrival. He showed up and asked me to turn on the internet. I started explaining to him my concerns and he answered "I already aware of the problem." After awhile he came down from the roof and said "it's all fixed" I asked him if he could wait a little while so I could check the unit but he answered "my time is limited!". FYI, the unit still not working properly. Ignacio has no PR, and very unprofessional
Josefina L,
Sonora, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692221218297
Joke
I will be filing a claim with the better business bureau. Got over charged and can't talk to anyone about it
Kevin B,
Leavenworth, KSCustomer service response - Dear Kevin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221259501
I give the technician a5 star
I give the technician a five star. He was very nice and respectful. Thank you for fixing my air conditioner.
Mary W,
Milwaukee, WICustomer service response - Hi Mary, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692221218932
He was not good at all.
Kory mis-diagnosed the problem with our HVAC system. We waited 3 weeks for Kory to come out & he was here 10 minutes.
Celeste C,
Commerce City, COCustomer service response - Celeste, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221184953
Washer
Scott told us he fixed the machine but it's not fixed and still leaks. Also we were supposed to have service 2 days earlier but no one came and it had to be rescheduled
Nancy Newfield,
West Stockbridge, MACustomer service response - Nancy, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692221191310