Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
This is how Sears makes money-by not actually servicing!
This "service" is one of the biggest rip-offs I have ever experienced. $139 for less than 1/2 hour to tell me he had no parts in his rental car, would have to return another day and it would cost me $650+ to replace two sensors for my two front burners in my stove. Guess what? I'll just use the back burners and never buy a Kenmore appliance again. The servicemen are so poorly equipped I actually had to give him a quarter for the parking meter!
Kathy R,
Springfield, MACustomer service response - Kathy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767913469487
Closed order—not fixed
I was told sears and my warranty would be contacting me in regards to the part not available at all and getting the washer fixed. Weeks later and nothing at all. Warranty told me that sears would be calling in regards to the part. Nothing. Now I have to call more and try to figure out to fix the problem at hand
Catherine K,
Cottonwood, AZCustomer service response - Catherine , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767912903749
Incompetence in action
Saturday the 3rd of January a technician came and diagnosed the problem as being a faulty defrost timer the part was ordered and a different technician came today at 4pm the 7th of January to install the defrost timer and this man didn't know where it went in the fridge I had to show him a YouTube video on how to install the part very unprofessional of Sears to hire untrained people I am very unhappy. Now my refrigerator is unplugged because the freezer coil has to defrost and I don't even know if the part that was replaced fixed the problem and a technician isn't scheduled to return
Roger B,
Rockford, ILCustomer service response - Roger , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767836057637
No Help !
I am disappointed with the service provided by the technician. Unfortunately, I did not receive the help I needed, and the issue remains unresolved. I expected more assistance and professionalism. I hope this feedback can lead to improvements in service quality.
Jenniffer S,
Glen Burnie, MDCustomer service response - Jennifer, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767835499014
Very unpleasant
The technician was very unfriendly and argumentative. Did not apologize for causing me to miss a whole day of work when he was scheduled for a Monday appointment
Ferita J,
Glassboro, NJCustomer service response - Ferita, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767835427864
Freezer repair
John was nice and tried and thought he had it fixed when he left. DOES NOT WORK!!!!!
Robert S,
Hot Springs National Park, ARCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767911791442
Ridiculous
You had me send in a picture of my model number, told me my technician would be there between 8 and 5. He showed up at 6:20 pm to simply charge me $120 to tell me that he could no longer get parts for my model number, which you already knew. Total scam. Do NOT schedule service. Call a true local service company.
Jennifer W,
Central Point, ORCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767911678227
Worst service tech ever
My service tech was rude and snappy from the start. The only good thing was he was on time other than that, every word that came from his mouth was extremely rude, for example he asked me how was suppose to fix the washer if it was still in the closet, he needed 6 matching towels to test the washer, and when I said there are the clothes I took out of machine because they were still wet, he kinda yelled at me and said absolutely not, 5-6 matching towels only. He was upset when I paid in cash, he said he couldn't find the problem and when I asked what all he did they said he turned my water back on and ran the spin cycle. I had unscrewed the top part so here could look at the washing machine from the inside, but he didn't even look in there and when I asked him if he put the screws back in he said no. He wasn't supposed to do anything to it if had previously been worked on. I said I didn't work on it but the screws need to be put back. He started talking loud and said he is leaving it how he found it. In my opinion that is bad business and lazy I am a single parent and I appreciate it when people do a little extra and thorough work. I said that's OK im gonna report him in a review he said "ok" I asked him don't you care ? He said "his company will say he was being nice for even looking at it cause I took the screws out for him" the reason I did because it is very tight as far as room to move around and I could get back there probably easier than anybody else. I give him -1 out of a 1-10 score. I will never call this company again and I'm posting this on social media review
Jessica F,
Ocean Shores, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767755345949
Dishwasher still broken!
Was supposed to fix my dishwasher today left without putting bottom piece back or telling me he was leaving I assumed it was fixed turned it on and it's still leaking water all over my floor. What horrible service!!!!!!
Jeri L,
Bryan, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767911722563
Did not fix the issue
The washer squeaks very loudly; it squeaked before (thus the request for service) and it squeaks now, 3 hours after he left.
James P,
Freedom, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767836063536