Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor
Not a good technical at All. Never call the customer at all. The customer checked his availability 4 times from 12:30 pm it changes 6 times before he arrives at the house.
Redell W,
Clarksville, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692308559914
No work done
Didn't do anything and left a trail of insulation from attic to the front door.
William H,
Simi Valley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692308476128
Did not fix
First of all, I took a day off of work to have my washer repaired. I waited all day. Came at 4:30. Says he did a diagnostic and reset the machine. It did drain and spin out. He showed me what to do to 'reset' it. I asked if that is the whole problem because initially it wouldn't fill with water. So I started a load. Wouldn't start up. I flagged him down as he was leaving my driveway. He came back in and pushed the button again. He started. However, minutes later it's not going thru the cycle. I'm very frustrated and angry for wasting my time and now I have to have someone come back
Josie L,
New Lenox, ILCustomer service response - Josie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692306357245
Still not working
I went to try the washer right after the tech left and it's still having the same issue. They said it's was working great, but the F 20 error code came up a minute after starting a load.
Alicia R,
Saint Paul, MNCustomer service response - Alicia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692231511533
Unaware
The technician can in and took the ice maker apart. The he said that the water dispenser wasn't working. I told him that we did not have a problem with the water side. I also it was working fine before you came. His word " I will not be accused of something and stormed out. After he left my husband touched the water and it dispensed water and worked perfectly. Appearly the water does not work if the compartment is taken apart.
Wilhelmina S,
Harker Hts, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692231475171
Samsung washer
Poor service the technician didn't touch the washer he scanned the serial number & looked through his phone & then gave me a diagnosis.
Maggie S,
New Orleans, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692230397148
Not Mark but the contractor for harker heights
Mark did great. My review is for the local contractor providing the maintenance personnel. I requested service back at the end of june. I had to wait for parts to come in and had to cancel one of my appointments because my mom passed away. The other appointments, 3 i believe, were rescheduled because the local contractor did not have the manpower to cover his work demand. During these occassions, the reschedule occurred on the DAY OF the service. This is unacceptable. People take time off of work for these appointments. If i could give less than one star rating, i would. Mark did great, but the contractor is severely understaffed (i was told 10 people had quit recently). Mark was supposed to have another person assisting on this job. If i ever need appliance repair again, i will specifically ask NOT to be assigned AE sears home service. I will also share my experience with all of my friends and dissuade them from using your company.
Kristen W,
Harker Hts, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692230281655
Further Damage due to negligence
The tech came changed the compressor and forgot to reinstall the water pipe to the refrigerator. My entire floor is flooded, water running to the lower level and damaged the ceiling. Will be suing the tech and the company for damages.
Ankit S,
Bethpage, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692228842346
No reciept
Instructions was given to my son, but no written information. What was done, what we need to do etc.
Reginald Renae,
Alvarado, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692228781086
Slow appointment service and incorrect parts ordered
Taking longer than usual to get a fridge ice maker fixed. Appointment times are too general. Multiple trips required and when a part was ordered, it came in wrong which required another appointment to be made. Once that part was replaced, tech needed another service ticket made to replace the motherboard next, which will require another appointment and a full work day reserved to wait for a tech to come. Been a month a half of reschedules and no fix to original issue of ice make yet.
Phuong Nguyen,
Grand Prairie, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692225879139