Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Multiple issues and repair is still not resolved
This is the 5th service call and there are still unresolved issues. My adult daughter was at home when Brian arrived and I spoke with him via phone. When he shared that he had no idea what was causing the problems and I shared my concerns, without ending the call he HUNG UP ON ME!!!! I immediately called my daughter who said he told her he was not going back and forth with me and he just left the house.
David C,
Newport, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692308732793
Worst
I was completely unhappy with both visits of the tech Hal. Then how he treated me as he walked out my house. He is not worthy of working for a&e
Casey K,
Crawfordville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308699669
Refrigerator repair
We have been without our refrigerator for 27 days and this repairman has not fixed the whirlpool after 4 visits and three orders of parts we are sick of this!
Pamela H,
Fort Collins, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692308704269
Poor service
Your technician was rude and seems aggravated that we first were paying in cash (not knowing that was not acceptable) and it was late and he had another job.
Dee W,
Williamstown, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308684669
Unprofessional/Rude
He was very unprofessional, very rude. I have never experienced that from any of the service men before. I'm long time customer. I have always brought things from sears, and have always added Master protection. Like clock work,I have them come out and do a maintenance check.
Crystal b,
BostonCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692313343139
Didn't fix anything!
Didn't check to see if anything worked! Didn't replace the screws! Didn't fix the doors! Worthless service call!
Karen A,
Onalaska, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308630592
Dishwasher repair
Never again would I use sears for anything! It's a small wonder why they aren't around anymore! The tech was a nice guy but completely incompetent!!
Frank Y,
Egg Hbr Twp, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692308636381
Washer Repair
He has been to the house 3 times. He has ordered parts 3 times. He has failed to fix my Kenmore washer. He spends hours each time he comes. He does not return phone calls or texts, even though he says he prefers text messages. I get the feeling he is avoiding the appointments. Does he really know what he is doing? My claim was first put in in June?!?
Zarinah T,
Rock Island, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692313324201
Not worth buying the warranty
Came replaced part and left. Did not stay to diagnose if machine would even work. After waiting for a month he did a tearable job. Now have to wait another 2 weeks when this could have been taken care of the first time if it was diagnosed with the computer and not had to wait for mother board that was received refurbished.
Manuela R,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692313311641
Ac system
The technician kept me waiting for several hours and kept changing his arrival time from 11:16 am to 1 pm and finally to 8 pm. He finally called me and informed me that Sears does not do the work that needed to done and cancelled the appointment.
M. K,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692313314456