Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Excellent customer service
Zachary was prompt and efficient and explained everything regarding the issue I was having along with a quick resolution
Eddie A,
Greensboro, NCRefrigerator Not Cooling/Freezing
Bruce was great. But the service provided by company was frustrating as one cannot speak to a HUMAN customer service. Samantha and Richard are OK as AI, but one needs to be able to speak to a HUMAN BEING.
Parviz M,
New Orleans, LAControl panel
From the get go Sears kept saying I didn't have a service plan on the range. Several technicians continued to say I'd need to pay for the part. It wasn't until I finally reached a human being, finally was able to show I had a Master Protection plan. Sayed ordered the part and it was installed today. I'm grateful to get to the finish line.
Victoria B,
Concord, CAAn asset to your team
5 stars for Brian. He was professional, courteous, and efficient. He went out of his way to make sure we were satisfied with the service and took the time to answer all my questions. He went out of his way to troubleshoot the issue and found a solution. I will definitely be asking for him again for future service. Could not have asked for a better experience.
Manuel M,
Yuma, AZWorker!
Great job , done in minutes not hours and a real people person! 2 thumbs up!
Robert H,
Roseburg, ORSnow thrower repair
Service was on time and efficient. Very pleased with the appointment.
Linda B,
Piscataway, NJWashing machine repair
Tim was very experienced and knowledgeable in doing the job and explained the situation of my washer solving the problem in a matter of minutes,I'm greatly thankful for a excellent job!!
Rhonda H,
New Madrid, MOMy Review
Sears Home Services repair workers are very good. Brandon W. really stuck in there and was finally able to get my dry working again. I must admit that I do not care for the very poor AI driven contact center. Talking to an AI is useless, Sears used to be top notch for contact service; noy not so much.
Maribel G,
Bakersfield, CAVery good repairman
Trouble getting part delivered, but he made it work. Now if the Postal service could just do their job as well as he did.
Claudia P,
Ocean Park, WAGreat customer service
Great customer service, professional and knowledgeable. He has open communication of the problem and how to solve it.
Mirian R,
Columbia, PA