Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
homeowner
Technician detemined the model of the washing machine , looked up the part and informed me that that the part was no longer available. so no repair was possible . Just my opinion,but being charged $ 129.00 for this is highway robbery. I will never use your services again!
Loretta L,
Bay Shore, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692309068709
Cant get it to work
Washer didn't complete its cycle right after he left 4 th time over 7 weeks Still not working right
Thomas B,
Odessa, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692313400580
Just sorry
Do not send jerry back to my home, I have paid for technician to come service my air conditioner and the only results I get is that I need to do the work myself because sears don't do it
Vanika H,
Dry Branch, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308993749
Not happy.
My door still doesnt shut automatically. One of your technicians broke it. I waited over a month for this appt. Only for no resolve. Where do i send the bill when I do get it fixed.
Amy B,
Oak Creek, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692313389003
WAITED 37 DAYS FOR THE REPAIR TO BE COMPLETED
THREE APPOINTMENT WERE MADE AND THE CANCELLED. WE WERE NOT NOTIFIED THAT THEY WERE CANCELLED UNTIL THE APPOINTMENT TIME HAD EXPIRED. WE WAITED ALL DAY FOR THREE DIFFERENT APPOINTMENTS ONLY TO BE DISAPPOINTED WITH A CANCELATION. I ONLY HOPE THAT THE REPAIRS DONE TODAY WERE COMPLETED WITH POSITIVE RESULTS
Kevin W,
Kirtland, NMCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308952561
Fix washer
The washer is not fixed the kid took off without checking he charged my card without being authorized I'm going to call the police
Cliff D,
Mansfield, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692309533886
No details given
The last two technicians came out and said: 1. The circuit needed to be replaced and 2. A fan needed to be replaced. This technician did not do either of those. He simply defrosted the freezer…which is not defrosting on its own because the circuit board needs to be replaced. His notes did not indicate that he replaced the fan or circuit board, which is what was identified as the problem by him and a previous technician. So did he replace the circuit board and fan or not?
Johnny Evans,
Brunswick, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692309519126
Homeowner
Your technician was at my home on five occasions to repair my clothes dryer and it is still not functioning correctly (over heating) this was the problem from the offset. Now the side of the dryer gets so hot you can not hold your hand on it. this is the very worst service i have ever had from an appliance service company.
James,
Copperas Cove, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692309506074
such a dissapointment
you guys charge 3x the on line price for parts and insane fee for labor. Such a rip off!
Jon B,
Lake Worth, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692309105356
Very unsatisfied
I do not like your service company because you and your technicians expect us to do their work for them so them and you can get paid just to do the minimum work. This problem with my refrigerator should have been fixed on the very first time I had the issue instead of having to make 5 trips back to my house for the se issue and now because we refuse to defrost our refrigerator, which I might add you guys have done before, you all refuse to do your job. Now I can't even get a different repair company because of this on going issue that you all are to lazy and to overbooked to actually let them defrost it and fix the problem. I promise if you all would just let them defrost it and fix it you will never have to deal with us ever again. Because of you all not fixing it correctly the first time now we are here at this point. So if you can find a way to resolve issue please do so.
Rosalie C,
Seaman, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692308742069