Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
GE Washer
Customer Service would not be a strong suit. Very vague in response to questions. Also when answering questions was very short in his answer. John enter the house and need me to get him supplies for him to be able to do his job. Requested yowels, shallow drain pan, and something to suck the water out of the washing machine. I was not here for the initial visit. My daughter informed me that it was the same technician. Therefore, John was aware there was water sitting in the washer. In my opinion he should have drained that on the first visit. I can imagine what the smell will be like. When I expressed this concern with John he was vague. I then asked if I should start by using the self clean cycle. Response from Jon,
Christina B,
Quincy, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692315633614
Service
I am NOT rating Jaime. I am rating Sears Service Call person. I had a water leak from my water softner 8/10/23. I called for emergency service and was told the first available appt was 8/17/23. I had water in my kitchen and that didn't matter to the guy making my appt. I told him this is an emergency, I am in a condo & water may leak down to 4 units below me, he didn't care! I called a plumber. He told me he couldn't touch the softner because it was under contract & it may void it. He said it was coming from the overflow hose & unplugged the softner so it would not regenerate. I bailed the water out of the tank. A couple of days later there was water in my kitchen again. I finally located the bypass valve & shut the water to the softner off . Today Jaime came & he told me it is a plumber problem and he can't repair it. So he did nothing. He said plumber would not void my contract. The one star is rating the Service Call person. Plumber came back and is going to pull softner & replace water tubing. If Jaime would have been sent here last week as I requested this issue would already be solved. Now I have to wait 3 more days for parts. This is the poorest service I have ever had from a company I have a contract with. Your Service Call Reps need to be instructed to send a repairman immediately when a customer has water in their house. Jaime told me if he would have been contacted he would have been here immediately.
Norbert T,
Indian Rk Bch, FLCustomer service response - Norbert, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692313467569
Refrigerator blues
I am very disappointed with my service. On his first visit he diagnosed the problem with the refrigerator was that it needed a freezer evaporator cover and fan assembly. He said I was lucky I didn't need a compressor because that would be more expensive. The part was ordered. On his next visit I was told the wrong part had been ordered. A new part was ordered. On his third visit he determined it was the compressor that needed replacing. 28 days later my refrigerator is finally fixed. Had I been told on the first visit that the compressor needed replacing, I probably would have opted to purchase a new refrigerator, but after 28 days without a refrigerator I opted to have the compressor replaced because he had one with him. Also for each visit I was told he would be here between 8 and 5. That was only true one time, the others were 5:45 and 7:00 PM.
Phyllis M,
Knoxville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692309418746
He left our refrigerator not working
He came to replace the ice maker and now the fridge isn't working. It was working just fine before he came. I can't talk to anybody because everything is a recording. The next appt available is 5 days away. All the food will spoil by then.
Kristi D,
Conroe, TXCustomer service response - Kristi, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692309344511
4 days
4 work days were missed for the repair that I don't think is repaired because 30 minutes after he left there was water on the floor again. For the loss of work days I could've paid for a new refrigerator.
Nina L,
Toledo, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692309454972
Air conditioner
Horrible said nothing was wrong but it was not cooling at all. I had to pay another company to come out to see my air conditioner. So I'm letting you know that my air conditioner is now working so it wasn't that it was old like you said.
Janie O,
Kyle, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692309162493
Did not arrive
Tech claimed he arrived at my home for an appointment that I took off work for(for the second time). Immediately afterwards he closed the work order out. This is beyond unacceptable.
Kayla W,
Vicksburg, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692309133678
Incomplete job
He put the part on, but later I found that there was a box of accessory parts left in the box that the lid of the washer came in. The next I found that the lid was not secured and I was able to flip up off the washer. The screws were not placed everywhere they were needed. I had to call for another service person to come and remedy this. Also he left everything (old part and a large box with packing) in the middle of the floor. The lid was very heavy. His service was not the best.
Etta H,
Maywood, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692309589420
Repair Stand up freezer.
Didn't seems like he knows what's he was doing.
Tasey L,
Wailuku, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692309111107
Replaced dishwasher pump
The dishwasher is not fixed. I used it today and it did not drain
Debbie R,
Benton, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692309601743