Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Can't rate if no one shows up.
I took the time off from work, again 4th time - dating back to July 5, 13, 14, and now Aug 17, thinking that after the mess I had to deal with pryor - poor communication and no progress on my repair, we figured it out? Nope, instead I get an email that the repair was done and this survey. No one showed up! What's crazier is that I got a call and spoke to Andy earlier today. I said I was leaving work early and he said he'd see me maybe around 3pm. I was home for my "12-5pm" window. At 4pm, I got a text from him that the insurance closed the service order. But that was the original order from the July dates. Same problem, never worked on. I thought, fine... there is a new service order. Then I get an email that the new service order is completed now. Seriously? My clothes dryer can function with a few tweeks/ tricks, but why pay for an extended warranty to have to jump through hoops to get service? Sorry, but this is unacceptable!
Robert J,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394665133
Fix refrigerator freezer
I am not happy with the service I have called Sears. They came out once fed me. A bunch of yes I had to come back and call again. The guy came out the second time. My refrigerator is still freezing my milk. And so it is as well as my freezer is not working at all. When he left here, he said the water was running in the freezer to make ice cubes. Well, there's no ice cubes. And my freezer's not freezing, very disappointed.
Juanita M,
Lexington, NCCustomer service response - Hi Juanita , We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692394686744
AC Unit repair
I was not pleased with the service because I expected the technician to at least look in the attic to see the source of the problem. He didn't even have the equipment needed to conduct a thorough inspection on the AC problem. I paid for a job that was not completed and feel I should be reimbursed. I paid for a real inspection in which the AC unit and they actually investigated and inspected the attic to see the source of the problem. I would be embarrassed to get paid for a job I did not complete. Totally disappointed in the service and lack there of the technician that was sent to my home.
Ellie V,
Enterprise, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394598468
MISSING IN ACTION
I had an appointment for a technician to come today between 8am-5pm, he called at a little before 6pm and said he would be coming. He texted me and ask if anyone would be home between 6:30-8pm, I responded saying "yes". I continued to wait. He never arrived. This the second time that the technician has not come on the appointed date, (last month and again this month). I am requesting that me future appointments be in the AM and on the date assigned. Please call for further information. I am extremely disappointed.
Evelyn Lawrence,
Garden Ridge, TXCustomer service response - Evelyn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394442847
GE Dryer
Devon, very Nice to talk over phone! He did nothing wrong, just has a boss who has very bad communication skills! But we canceled the appt. After being jacked around by Felix, the two previous days, now I see why there are so many negative comments on you survey page!! 😔 it's so sad people get the extra protection plan, for their appliances, and can't even talk to a person to set up an appointment, to tell them what's wrong with their appliance. What about elderly people who don't have a computer?? So 😔 sad
Dale L,
Highland, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394628087
Never showed up
The repair person never showed up for the appointment. I waited all day. He said he would arrive between 3 and 4. This is terrible for me!
Sandy F,
Blue Springs MOCustomer service response - Sandy, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692393861818
Horrible experience
No explanation of the problem. Diagnosed a faulty panel. Ended up being a kink in the drain hose. Used Sears many times before. Haven't had this kind of experience before. Poor customer experience.
Kevin O,
South Elgin, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692394901412
Zero
It was a horrible experience. The Technician told my mom that he was tired of coming to the house to fix the dryer. Therefore, I do not want that technician to come to the house.
Cynthia C,
Los Angeles, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692316053137
Destroyed my machine
On 8/10 he came because we had a squeaking sound from the dryer. He came and diagnosed a new pulley was needed. We paid close to 350 and he installed and serviced the machine. On 8/11 I attempted to dry a load of clothes. The machine had not only a squeaking sound but a grinding gears noise. I shut off the dryer immediately. Called Sears to report his damage. Sears said they would send him back out(recall no charge). Sears did not send Raul back out. A new tech came and said we would need 1000+ for a new drum, and pulley and another part. Raul never disclosed any of this to us during the first "repair". It was a strategic method to manipulate funds from customers. Sears and Raul should practice ethics.
SR,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692316032051
Bad Service
Well too much to complain... In short the technician that came was not at all customer friendly.. He did explain the issue.. but I told him I need to talk to the home insurance company first cause I had filed a maintenance service call not to repair it .. Which I see there was a confusion about. So the job was not done .
Bianca D,
Manassas Park, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692316008521