Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Unprofessional
Requested I sign a waiver because of condition of my floor (?) before he would start work. Argued with me when I asked why. Did not require this waiver when he first came out 2 weeks ago. Took pictures and uploaded to WRONG claim. Had to do again. Didn't like me telling him he DID NOT fix the first problem when he came out the first time.
Laura J,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692394854543
Air conditioning
It took over 6 weeks to fix an air conditioner, over 15 calls and a lot of follow up. I'm very unhappy with the overall experience.
Katherine W,
Vauxhall, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692394836619
Dishwasher repair
No happy. My wife saw him come down driveway and he never can to house. Tried to call him but he will not answer. I missed his call because I was sleeping. Hw never called the alternate phone number
Victor M,
Star City, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692394829194
Just Awful!
My washer is still not repaired since my first appointment July 21. I still don't know if it is repairable! There are only robots who answer when all when I try to call all the phone numbers available to me. You'vwe taken over $400.00 from me and have made me feel like I am being held hostage to this repair. You won't keep me updated. My defective parts were taken by the last tech Aug 16th
Kirk E,
Richmond, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692398577062
Worst attitude I've ever seen
Very un professional , swearing and complaining about the job, had to borrow tools, said he didn't care and was going to give his two week notice. Refused to replace the cover spring that was broken because it had rust on it . Slammed the top down and shorted out the machine, smoke and sparks flew out . Then tried to convince me it was ok. I told him to unplug it and leave
Jack G,
N Kingstown, RICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692395532522
Disappointed service
Technician said the gas to the dryer should not have been turned off by National Grid. In trying to turn the gas on, he broke the on/off valve and could not continue the service. National Grid was called again and shut off all the gas to the house. Plumber had to be called to fix valve and needed another trip by National Grid to turn on the gas. Technician should have been more careful in trying to turn the valve on. Did not receive the $25 off the labor cost as advertised and was not asked to sign the Sears Service Estimate. Signature put in by the technician.
Kenneth D,
Billerica, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692394752983
WORST Experience Ever: Tech could not fix issue
Technician arrived several hours late. He attempted to diagnose issue: ice maker not producing any ice. He during his troubleshooting, he mistakenly disabled the refrigerator's ability to produce water and the ice dispenser motor for the ice maker. He tried to argue that the problem existed before he arrived. He later realized that his magnet that he used for troubleshooting, temporarily disabled the water feature as well as ice dispenser motor. The tech then performed additional testing. He could not find the issue. He then blamed the lack of ice being produced on me, saying that we had too much food in the freezer, causing the airflow to be blocked. This was not true either. He then told me that he saw no issues, bit reset the ice maker. He told me to allow 24 hours to see ice being produced. It is now well beyond 24 hours and there is zero ice being produced and now the tech is ignoring my calls. Meanwhile, I have been charged the service fee and my ice maker is still broken. This is the WORST experience ever. I will never recommend this company to anyone.
Ron Y,
Dacula, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394724904
Customer
Technician was disrespectful and tried to bully me into paying more than agreed upon. Came unprepared to complete the job and blamed others. Misrepresented the truth regarding my not willing to pay HIS requested amount. Would have assigned zero if that were a choice. A total of five appointments were scheduled to complete my repair job one of which he didn't attend .
Melanie,
New Orleans, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394718500
N
You send a person that is not nice he didn't fixed the machine
Francisco R,
Poolesville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692394685685
Horrible
Had 2 previous appointments and was a no show. I hate my warranty company contract with Sears
Mandrell C,
Oakley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394692613