Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
HVAC
We are not happy at all. This is the third time someone has come out and looked and said the units need to be replaced and nothing has been done. What next. You scream for the monthly payment but when something goes wrong. Nothing, no service.
Juliette W,
Ellicott City, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395270380
Horrible Service
Tech said washer was good to go and left my house. I go start and load and nothing!! Washer does not fill with water!!! Tried to catch tech before he drove off but I guess he didn't see me. Called Sears to let them know and all I got was "we emailed the call out center they will be in contact". It's been 7hrs and still no call and still have a non working washer. Worst experience ever!!
Aaron M,
Corp Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395260131
Failed repair visit
I specifically said I had a Through The Wall air conditioner. Your technician arrived, looked at it and said I need an appliance technician.
Edward M,
Harriman, NYCustomer service response - Dear Edward thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692395262755
Skipped the Process of Diagnosing the Problem
I would not recommend Fazil. Choice Warranty dispatched Sears Home Services because my freezer was not cooling properly. The first time he came, he barely inspected the unit and came to a quick conclusion that the control panel should be replaced. I was skeptical but provided the benefit of the doubt since appliance repair is not my area of expertise. Fast forward a couple weeks, the part arrives and is installed. Fazil was rough in handling my fridge and caused damage to the built in cabinet and ruined several delicate and sentimental magnets on the side of my fridge. No acknowledgement or apology - he just left them on the counter. The problem was not fixed with the replacement part as the freezer continued not cooling to the programmed temperature (set to 0 degrees Fahrenheit and temp after not opening all night was 15 degrees Fahrenheit on average). When Fazil returned for the follow-up, he started making claims that the brand new thermostat he just installed was wrong and I should instead trust his professional thermometer from Sears. He wouldn't actually show me the temps it was recording but was dismissive of my claim, basically calling it fake news. I told him my ice cream was soupy and if the temp was 0 it would not be. He left and said he would call back after consulting his fellow expert colleagues and never did. Instead, he marked the follow-up visit complete, forged my signature on documents that were then emailed to me, and told my home warranty company the issue was fixed. Fazil struggled to grasp the concept that the cooling part of the freezer could be partially working but not fully and said he hadn't come across anything like it in 8 years of appliance repair, which seemed highly unlikely. Appliance issues aren't always black and white (fully working vs. completely broken) - there are in betweens. Extremely disappointed at how much time was wasted by this technician, who's ego inhibited his ability to be helpful.
Chris,
DC Metro AreaCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692395011674
Waste of money
I'm not exactly sure what his problem was could have been drunk could have been on medication could have been on whatever or just some natural medical problem I will never ever call or request the services of this company again waste of my time took two weeks to schedule an appointment and he's not even sure he fixed it
Chris,
Pleasant View, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692394986208
Refrigerator repair waste of time
He was not helpful at all. Complete waste of my time. Your service since being taken over by Cinch sucks. It shows in your technicians demeanor. If your company doesn't care why should he.
Irene L,
Carol Stream, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692398645832
Service
I just want to say that I was very disappointed with the service. We waited over two weeks from when the technician diagnosed the problem to returning back to replace the parts. And after replacing the parts the refrigerator did not work after all. The scheduling was a nightmare. Giving costumers approximating times of 9 hour intervals is not an approximation. After getting an approximation time of 9 hour the technician still will not show and will reschedule another 9 hour block that was inconvenient. And this all I will say for now.
Abel M,
Sahuarita, AZCustomer service response - Abel, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692395618453
Icemaker
He was here 15 minutes and said the icemaker was fixed and now here we are six hours later and no ice
Jill C,
Cary, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692395572659
Refrigerator/ review technician
I am not happy with this technician, he supposed to call lg parts and order the parts, but he didn't. He was not nice at all. I called lg and they told me sears has to call to get the parts. I texted him to his info he never respond . Over all I give him 1 out of 5 .
Mohamad M,
Richmond, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692394879775
Great Technician
The technician was great. However if I don't have to use A&E in the future I won't. Horrible customer service and no way to get ahold of a live person.
Carla S,
Pamplin, VACustomer service response - Hi Carla,We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692394872449