Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor service- never come back!
The tech didn't want to listen to the reason he was dispatched. Kept arguing with me, told me my LG washer was crap, told me I was lying about the hose attached to the washer which came with the washer. Did absolutely NO actual troubleshooting. Serious waste of my time. Had to request another tech to come out and do actual work.
Michael D,
Reseda, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692404058938
Horrible service
He was here 5 mins and said my dryer could not be fixex that I needed a new one. He didn't even look or open it to see if maybe there was something loss in the dryer after his last visit, he said he didn't make mistakes.
Henry M,
Chatsworth, CACustomer service response - Hi Henry, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692451681628
Tech arrived with no parts & closed the order - not good
Tech arrived with no parts & closed the order - not good!!!
Rashmi K,
Saratoga, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692402553491
Zero stars, only because I can't give negative
He never showed, never called. Kept pushing back appt time, then updated that he had arrived and closed the service call. He was never here!!! I waited ALL DAY!!!
Lisa J,
Greenup, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692398767807
Refrigerator
Since it was worked on now it doesn't work at all please let me know when you are going to be there to fix it
Brian S,
Beaver Dams, NYCustomer service response - Brian, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692398742839
NOT HAPPY WITH SEARS AGENTS!!!
When I called your number supplied on order it said between 11 - 1245pm. If not person would call. Never received a call Arrived at 410pm and ran water in machine spinned out in less than 10 minutes they deemed it was running like new!!
Loria J,
Calumet City, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692395388651
HORRIBLE
Totally RUDE, & UNPROFESSIONAL tech. Guess you get what you pay for. Would never let anyone from Sears step into my house again.
Ankit S,
Bethpage, NYCustomer service response - Hi, Ankit , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1692395395307
WORST EXPERIENCE EVER!!
MY WORST EXPERIENCE WITH A TECH EVER!! He came out to fix my dishwasher and ended up breaking a water pipe flooding my brand new hardwood floors. So I started with one problem, and ended the day with 2 new ones!! I had to call a plumber last minute and now my floors are ruined. There is definitely a significant amount of water damage...who knows if there is mold or mildew or warping now. I need new floors now!!
Bryan L,
Columbia, MDCustomer service response - Dear Bryan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692395344461
Not working
Sears technician have been to my home on three occasions - and the Whirlpool fridge STILL DOES NOT WORK - it seems to get worse after each visit - Between American Home Warranty and Sears it is costing a fortune in spoiled food and keeping medication cold
Philip H,
Indio, CACustomer service response - Philip, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692395314409
Horrible
The technician barely did anything. He refused to go to the basement where part of the issue was, and kept saying he has to get a contractor to come out. Waste of time and extremely disappointing given the circumstances.
Isabela J,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395292881