Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Rushed and pointless
Told my husband out unit needed parts. Told my Home warranty a wheel feel off? While here didn't put wheel back on??? Didn't explain this to my husband only told my husband parts needed to be ordered. My cat died while we have no ac and I'm still left wondering do we need parts? Or did a wheel just fall off??He was at our house for 17 minutes.
Christie B,
Lampasas, TXCustomer service response - Christie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692478035870
Lies
This man showed up to my to repair my washer on a Saturday morning. Just as he arrived the power goes out. I call the power company to be told there was a "wide spread power outage". This is explained to him. He states he will have to come back but not today. I need to call to reschedule. I do, only to be told he reported "they need an electrician not an appliance repair". This work was being done through my home warranty who can't understand the guy LIED. They rescheduled me for 8/16/23 to which no one showed up for because he's still insisting we need an electrician and not an appliance repair. Once the power was restored later that morning, lo and behold the washer came on with it. Now to get the F51 issue fixed and we will be good.
Lisa I,
New Iberia, LACustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692477992625
cooktop
Daryl showed up on time and was very courteous. However, because there was no model number on the older GE cooktop he couldn't do anything or fix it.
Robert Z,
Pine Bluff, ARCustomer service response - Hi Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692451775536
Did not fix the issue
Kaui said the unit was fixed after replacing the broken part but the washer still doesn't work. The unit was supposed to be fixed today and it's not my fault the unit isn't working. He should've went back today to fix the issue but he said he couldn't.
Kevin W,
Honolulu, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692451311167
Refrigerator
The technician was very polite and professional, however the refrigerator is still leaking. It wasn't fixed or there's something that wasn't addressed .
Stacey C,
Richmond, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692451256728
not good
My appointment was suppose to be between 10 and 2. Did not get service until after 3:30. Not acceptable to me. I had to remain home all day waiting for an estimate for a repair.
Phyllis P,
Murrieta, CACustomer service response - Phyllis, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692451064651
Unprofessional
Person unprofessional stating we are crazy for stating washer is acting weird .
Martha S,
Modesto, CACustomer service response - Martha, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692451043208
Slow to Repair
Kevin came out the next day, diagnosed the problem and ordered the parts. Then our appointments were cancelled three times, a couple of times the day of the appt. He was great! Kenneth came out today on the fourth appt and completed the work within 30 minutes. He was great! I'm giving you one star due to the cancellations with no notice and the wait from Aug 3rd until today the 18th of Aug.
Karen K,
Bowling Green, KYCustomer service response - Karen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692451024915
Issue not foxed
Joseph was nice. He's training and totally gets 5 stars.. My issue was not fixed. I'm not sure if a complete diagnostic report was run or if things were repaired based on my chief complaint.
Shana T,
Oklahoma City, OKCustomer service response - Shana, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692451008634
Dryer repair
A very negative experience. It took 2 months, 4 service visits, multiple calls to fix my dryer. While the technicians were very nice a misdiagnosed problem lead to a longer than necessary inconvenience. I have had a contract with Sears for 35 years and was never so disappointed
Linda M,
Sicklerville, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692451139616