Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad service by technician
He was not the professional sears worker that we have been use to see for many years that we have sears services
Hilariio M,
Missouri City, TXCustomer service response - Hi Hilariio, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692482679299
Just disrespectful
This technician was just rude disrespectful and unaccommodating. He put the machine back together and didn't finish testing of the machine said it will work and then wanted to leave. I certainly am glad my wife wasn't here alone I fear to think of how he would've treated her
Arthur C,
Jamaica, NYCustomer service response - Hi Arthur, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692482640133
AC service
Technician is very inpatient and perhaps frustrated with the work and heat
M,
CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692479516039
The worst Service rendered!!!!!!!!!!
The service tech arrived to a working washing machine with a code and when he left the machine wasn't fully cleaned and completely inoperable. I wish I never called or got involved with Sears, this has been absolutely the worst experience that I paid for and when I called customer services was rendered with sorry let's make an appointment as we don't have anyone to help. Absolutely disgusted!!!
Andrew S,
Miramar, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692479482501
Work done on microwave
Issue not resolved. Part replaced but wasn't tested. Tech should have taken more time and tested the device.
Prashant N,
Sacramento, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692479259405
Kenmore Dryer
I thought Joseph did a good job, until I used my dryer several days later. While running it was very loud (it had not been like that before) and I could feel a lot of heat on the right side of my machine (which I had never felt before). There was also some lint coming out of the dryer. A friend of mine looked at it and said the connection to the outside vent was not hooked up correctly. It was not securely inserted into the dryer. I had to go to a store to purchase new vent connectors and a flexible hose. My friend connected it to the dryer and the outside vent. It is now working correctly.
Ellen B,
Pittsfield, NHCustomer service response - Hi Ellen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692478453289
Not repaired
He came out, told me that I didn't know what I was talking about and that the washer was operating normally. The washer hasn't properly run yet. Have to call back and set up a repair again. Hopefully I don't have to sit all day waiting for a repair person.
Gonzalo C,
Bronx, NYCustomer service response - Hi Gonzalo,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692478417694
doesn't work can you come back look at
hi! I don't know what happen the Freezer doesn't work just still working few day then now same happen again can you come back look at thanks you
Chau L,
Pt Charlotte, FLCustomer service response - Hi Chau, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692478374961
Repair not successful
While Matthew is a very pleasant person to deal with, he was ultimately not able to fix our fridge. He spent at least 6 hours over 2 days attempting to repair our Kenmore Elite refrigerator by installing a new compressor after determining that this was what was causing our fridge & freezer to fail. He left on the 2nd day, pronouncing the appliance repaired, and gave us his cellphone number in case we had any difficulties. While cleaning up, we noticed that our kitchen linoleum had scorch and burn marks from the welding he performed. And, after several hours, it was apparent the fridge was still not working, nor could we hear the motor running. By early afternoon, we tried to call Matthew twice and left messages informing him of the problems. We never received a call back from him. We tried calling the company listed on his repair van, but could not reach them either. On August 19th, we contacted Sears Home Services and requested further repair.
Catherine O,
Folsom, CACustomer service response - Hi Catherine, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692478314551
Refrigerator Not Working
We waited 2 days for appointment. Technician arrived and said everything was working fine as far as temperature however the refrigerator was not cold and everything in the freezer was thawed. He said I know you're having a problem but he had no idea what it was. He vacuumed the condenser, and said that should do it. He also checked the fans and said to give it 24 hours. We did and nothing has changed. It is not working. We are very dissatisfied and will not use your company again. We called warranty service today but they cannot do anything over the weekend. We must call back next week and wait for another appointment .
Will S,
Spring Hill, FLCustomer service response - Will, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692478055503