Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Overly charged
Tone used was not professional. This is nothing personal towards technician but bill was overly charged. Price was not communicated prior to accepting. $140 was not waived it was still included with the labor & part bundle. Over all not satisfied how sears went about things.
Betty V,
Reading, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768266218411
Replaced parts but made the problem worse
Technician that made the diagnosis was not the technician who did the work, so I'm not sure where the failure lies, but when I attempted to run a cycle of towels after the technician left, washing machine couldn't get through a cycle on the lowest setting. Prior it COULD finish a wash cycle on, at least, the lowest spin setting. I contacted Sears for a refund and they refused.
Corey P,
Milwaukee, WICustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768257247684
No Repair
Technician was very kind and courteous Knowledge of trouble shooting was very low Recommended to him that he needed to check continuity through power cord and he wouldn't do it. I let him do whatever he did without resolution. I order a new power cord and installed it myself. Fixed the problem. Could have saved a 120.00 on this callout.
Kevin J,
Baytown, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768257174396
Lazy in bad attitude
This tech came into my house did not take the time to hear out what I was trying to explain to him about my refrigerator. He stated all I needed. It was defrosting and after he did that the problem went back just two days later to the same issue he was in a rush he had a rude attitude the Customer Service stank
Aarona C,
Loxahatchee, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768257101401
Wasting time
Waited 5 hours one day then had to cancel. Waited 7 hours for the rescheduled appointment. Miguel was great when he got here but I lost 2 days out of my life due to your horrible scheduling and communication processes
Bill W,
Freeport, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768256981417
Its more broken
Dishwasher didnt wash top rack, he replaced a pump and now after 3 minutes the Dishwasher shuts off.
Bryan G,
Terre Haute, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768256043657
No service was provided by this person.
This technician has never been to my home! I have told you that earlier today, so stop asking me to evaluate someone I have never seen.
Maryann J,
Mableton, GACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768255993005
Technician caused damage
While performing dryer repair technician damaged dryer vent. He left without notifying me. He left the area a mess and did not reattach dryer vent either. I called to find out if he was coming back to fix the damage and he hung up on me.
Lisa A,
Westfield, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768006293081
Scammers
Very disappointed in your service, you changed me only to tell that you can't fix it because you can't get the parts for a 2 year old fridge. Wow… you've got a pretty good scam going there, I will sharing my experience with anyone who will listen.
Robert V,
Greenfield, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768006247528
Don't believe gaslighting
He lied to us when he said stacked washers and dryers were going for $700. We might have had our unit repaired if we knew we would be spending $1500 instead
Linda F,
San Diego, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767919549806