Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washer repair
Very professional and knowledgeable, and answered all my questions. (Star 5).
Alice M,
Columbus, OHCustomer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1692654249803
No Service, No Communication!
I have been waiting since May 5th to get my ice maker fixed and the part finally arrived and my appointment drawn out several weeks and it's still not fixed! I had to leave ½ way through for an appointment (my 21 year old son was home) and when I arrived home I found the part on the stove, next to the box; I almost threw it away because I thought it was the old one. I went to dispense ice from my new ice maker only to find out the part was never replaced! The part that I almost threw away was the new part. I asked my son what happened but he wasn't sure and the technician hadn't left any explanation. I waited for an explanation to come electronically, but nothing there either. I am so disgusted with Sears Home Service, or should I say lack of service. I put the repair order in on May 5, 2023 - over 3 months ago!
Piper C,
Saint Joseph, MICustomer service response - Dear Piper thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653499616
Not fixed
We have waited since May for our fridge to be fixed. They came yesterday and told us to wait 6 hours and then the ice maker would be working again. This morning, our ice maker still does not work.
Timothy G,
O Fallon, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692653471475
Not repaired correctly
This has been fixed several times In last 6 months. It's a lemon and Sears refuses to replace
Nancy W,
Ormond Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692654184311
Freezer repair
Bruno is a great guy . Unfortunately the freezer remains with the same problem. It has not been fixed. I need to reschedule a repairman to come out again
John F,
West Islip, NYCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653455911
Horrible experience
Unfortunately I could not give zero so giving 1 rating. The technician cane and diagnosed and ordered parts. He came back to replace the parts and opened and removed the compressor and said there is oil and need to be cleaned. The Insurance approved additional parts how ever he left that day. He could have replaced the parts which are on hand and scheduled a a follow-up visit to do the second issue. How can he remove parts and leave them outside with out replacing. Also there is a missing wire and I had to pay for another guy to do this. Insurance tried to reach Sears and never could get a response back and they scheduled 2nd visit another company. Overall the worst experience.
Hari,
Plano, TXCustomer service response - Hari, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654145268
Refrigerator repair
The technician was very friendly. However he wasn't able to move my refrigerator, so no work was done. I realize this was not his fault, but Im surprised I was still charged for the visit when he was in my home for 5 minutes and wasn't able to do anything.
Susan P,
Milwaukee, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654939365
Bad Service
I would like to state that Sears Services is a bad company. I have had two interactions with them and both were bad. I had a problem with my refrigerator. Sears came out and diagnosed the problem and ordered the part. I didn't see them again. I would get an automated phone call to informed them the part had arrived. I had no way to informing them from the call. I tried to call the number but I was never able to talk with a live representative. They would reschedule my appointment. Finally, I got an email stating that the job was completed and they sent a bill to the home warranty company. They never came back to complete the job. They also stated that they were unable to get in touch with me. That was the first time. I have an induction stove top that stop working. Home warranty company sent Sears Services out to fix it. They arrived at the house and diagnosed the problem and ordered the part. The service guy was told of the story about the refrigerator. He made an appointment to come out the next week. My appointment was reschedule because the technician was sick and they didn't have anyone else to come out to fix the stove top. My rescheduled appointment was rescheduled for no reason. Finally, a technician arrived at my house 4 weeks later to fix it. He tried to remove the stove top and cracked the glass. He said there was damage to it. He also stated that Sears wasn't liable because they are a third party company and we have to go thru the warranty company. Long story but true. Beware of Sears Services.
Wes,
Kempner, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654906843
Refrigerator not freezing
Not good -customer is backed up in a corner with Sears has no options but to surrender to Sear's demands - 18 days to fix the problem—not good
Ray R,
Victorville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692654766919
Worst repair man ever
He didn't even knock on our door to ask what the problem was. Just decided since i was on 2nd floor that he wouldn't be able to access the roof and drove away. We've been waiting for a repair for 3 weeks and now probably gonna wait at least another week.
Yessica S,
Mesa, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692653773052