Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Paid almost $400, dryer still broken
Problem with diagnosed and part was ordered, part was installed about 2 weeks later. By the second load of laundry after the maintenance was complete The dryer began squealing loudly every time it was started. Now it's gotten worse to the point where we can't even turn it on because it's so loud and sounds like something's getting damaged in there. Yes I would like my money back, but I would settle for a working dryer.
Charles K,
Chesapeake, VACustomer service response - Hi Charles, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692653688002
Broken Microwave Handle
Your technician came to my home to look at a Microwave handle that broke loose at the bottom. He was sent through a Home Warranty which I had at the time. I was not present as I was unaware that he was coming on a Saturday as I had made other plans. My wife and her sister was home when he came. I was declined coverage through my Home Warranty Company as it was determined that the door was broken due to force and not wear an tear. The microwave was made in Dec. 2019. Neither one of us pull on the handle with any force. I am at a loss on how that was determined. Not happy at all on that was determined.
Mike,
Germantown, MDCustomer service response - Dear Mike thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653673226
Worst tech
It should be zero star!!!!! He was honest enough to let me know that he doesn't have much experience with garbage disposal. He watched youtube to attempt to repair it. Which he was unsuccessful. He just looked at the microwave for 5 minutes, didn't even attempt to try to fix it. He spent more time calling Sears than getting the problem fix. Even then he couldn't get hold of anyone. It was very pitiful to watch and comical too.
Josephine L,
Los Angeles, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654988033
Lawnmower repair
Christopher was great. Took his time to do it right.
Valerie R,
Kissimmee, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654973472
Service review
Technician was very efficient however the Sears policy did not allow him to work on the dishwasher. Apparently, if the serial and model numbers are not on the unit , it could not be worked on. This should have been addressed before sending a technician out to our property. It was a waist of everyone's time.
Eric W,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653636054
Maria Rideau
I have a hard time believing that a button could not be fixed on my dryer .
Maria R,
Slidell, LACustomer service response - Hi Maria, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692653652616
Very poor service
My cooling system broke down and thru my home warranty i got the service from sears. Technician arrived on expected date and after checking the issue , he said he will be back in couple of days with a new thermostat but he did not turn up for the whole week and I am still waiting for them to come and resolve the issue.
Fnu K,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692653621690
Dryer runs too hot now on delicate/low
He changed the fuse and thermostat on my clothes dryer, but now my delicate/low dry cycle is running just as hot as my cotton towels/high dry cycle, which I only noticed when my husband's brand new cotton shirt shrank 3 sizes and the cotton threads on my jersey dress shrank, causing the dress to pucker all along the seams and pockets, ruining it. My daughters' cotton clothes shrank, too, which never happened on delicate/low dry until he "fixed" my dryer.
Mary G,
Tappan, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692654684673
Work on washer
Still not working well. A lot of water at end of cycle. Please send back Technician,
Mirna B,
Temple City, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653577045
Still not working... 0 stars
Have a supervisor call me. 3rd time for same repair. Service was set for 8 to 5. 1st time Benjamin arrived at 7 pm the next time at 6 pm. He did nothing the 1st time. Then Gregory came and ordered parts. I specifically stated do not send Benjamin but he got sent the 3rd time and had to you tube the whole time. Problems not resolved!!!!
Lucylindsay B,
Cambridge, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653548170