Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Jerome
After two phone calls and two texts and no replies he rings the door without any advance notice I'm forced to greet him in my BATHROBE! He was unapologetic and was quick to suggest seeking another technician...thus being my second encounter with Jerome. The first service call from Jerome was of a similar careless attitude. Further Jerome wrongly documented the repair concern incorrectly by stating a wear and tear part on the appliance was caused BY THE OWNER!! This resulted in non approval of repair by the warranty company...and resulted in full appliance failure causing much distress and subsequent visit by....JEROME.... zero stars really apply...but 1 star for showing up
Arthur K,
Crete, ILCustomer service response - Arthur, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653880438
Technician
The dishwasher wasn't checked to see if it was up and running before he left. It's not running and the parts ordered were not used. Our hose is missing that was hooked up last time by the technicians that were here last week.
Renee R,
Toledo, OHCustomer service response - Dear Renee thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653883755
3rd tech out for same problem, problem still not solved
We have been trying to fix the same problem with our ice maker for over a year now. Francis (the 3rd technician we have had out for this problem) called before arriving and on the call asked what the brand of appliance it was (feels like something he should have been made aware of prior to arriving). After sharing with him what it was, he informed me he would likely not be able to do anything today. Once he arrived and looked at the refrigerator, he stated again that he probably wouldn't be able to do anything. I shared with him what the previous technicians did (replaced the ice maker, which didn't help the first time, hence the fact that it is still broken). After spending some time in his van, he came back in with the solution of replacing the ice maker, yet again. Stated that it could take 1-3 months to arrive and that once it arrived i'd have to call and schedule another appointment. My lack of disappointment in the service that was provided is primarily in the fact that he was given no background to the problem he was showing up for. He had no idea what the make of appliance he was supposed to be servicing, no idea that it had already been serviced and no understanding of how to fix this specific brand of appliance other than replace it.
Meagan,
INCustomer service response - Meagan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653848935
Na
I never called you guys again Your technician was no good and he doesn't wanna listen and he just left.
Sharda P,
Roselle, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692653827883
Installed Replacement Ice Maker
The tech was friendly, but there were issues; (1) I offered a drink and he demanded two drinks (2) He did a poor job of explaining the final cost which provided limited itemization (3) I purchased the replacement part in advance and he wasn't aware of the purchase (4) I was informed that the tech would complete the option for the Home Service option (not completed) (5) I did not receive my military discount
Melvin A,
Baton Rouge, LACustomer service response - Hi Melvin, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692653816737
Poor service
Repair person came out and used his phone to scan appliance. Told me we needed evaporator fan kit but parts no longer made. Advised us to buy new refrigerator. On contacting Whirlpool and an appliance parts company we found that the compatible parts are still available. There is no way to contact your company to speak to anyone about this. A reprehensible way to do business. Seems like a scam to make a quick buck.
Ralph Z,
Berlin, CTCustomer service response - Ralph, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653787490
Waste of time
He didn't do anything other than tell me he doesn't work on my brand. Which I called to verify and now I have to wait another week for someone else.
Mike E,
Krum, TXCustomer service response - Hi Mike, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692653779900
AC still not woeking
I filed a claim with Choice home warranty on July 8 about issues with my AC and thermostat. On July 20th your rep came by and said the issue is thermostat. He asked me to go buy a new one which I did. That didn't work. Then another tech came and said the issue is with the board. He brought a used board and that didn't work. Then he said the issue is with the breaker box and I need an electrician. The electrician came and AC still doesn't work. I have no AC. I need someone to come back ASAP!
Edwina A,
Mesa, AZCustomer service response - Hi Edwina , Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692653743207
Robert Very Helpful
Robert was great!! I had to call Robert and Sears Home services due to not getting any service from the Warranty Contractors As a Sears home warranty client it is very very disappointing that Sears will not send a certified Sears technician to service my unit. After 3 weeks and 4 visits my applicant is still not fixed. Robert identified the problem immediately but could not do the repair because sears does not allow there technicians to provide service for warranty program. The repair company's in the warranty repair program are terrible. This system is designed to guide clients the run around. Sears should be ashamed of the warranty program. Sincerely. F.Daigle
Frederick D,
Houston, TXCustomer service response - Hi Frederick, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692653719745
Never did the work
Jorge was dispatched with incorrect information(we did not provide this information) DID NOT DO ANY WORK and closed the work ticket so the refrigerator still does not work and no one is being dispatched to fix it. All phone numbers and warranty calls end with no help.
Kari G,
Elgin, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692655005043