Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Undetermined
Repairman was on time, knew his stuff. Ice maker was frozen up. He got that fixed but said he couldn't test further. It still does not work. Please advise.
Robert C,
N Little Rock, ARCustomer service response - Hi Robert, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692657095755
Rude and Clumsy
My experience could have been better seeing as though it was my first time receiving service from this company. The technician got smartmouthy with me on the phone after I stated nobody told me about taxes being added to the diagnostic fee before arriving to my house; it doesn't state that on the appointment confirmation. He fell going down the stairs (from the second stair off the floor) off nothing and I caught his head; he got an attitude when he saw there was nothing to had slipped on, and then almost fell going back up the stairs while waiting for me to open the door for him to leave.
Tauyara Mapps,
Buffalo, NYCustomer service response - Tauyara, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692657012048
NO SERVICE
HE CALLED AT 3 PM AND TOLD ME THAT THE TECH WHICH CAME TO MY HOUSE ON FRIDAY DID NOT COMMUNICATE WITH HIM ABOUT MY REFRIGERATOR COMPRESSOR MOTOR NOT WORKING I TOLD HIM WHAT COLLIN SAID AND HE THEN TOLD ME SINCE THE LG COMPRESSOR WAS UNDER WARRANTY THAT I WOULD HAVE TO GET THE COMPRESSOR FROM LG MY CHOICE WARRANTY WAS TO TAKE CARE OF THE REPAIR NOT ME REAL BAD WHEN YOU HAVE NO REFRIG FOR 5 DAYS AND THEN FIND THIS OUT??
William B,
Odessa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692656985582
Bad service
He came out and didn't even check what was called in for. Then told us to make another appointment like if it's easy with working time!
EM,
Oakland, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692656800517
Technician never came to house. Forged my signature
The technician never came to my house but forged my signature on a work order, billed my home warranty, and lied about being here. Marking the claim completed instead of no show or cancelled. I am reporting this fraud to the DC Attorney General's office and to the Better Business Bureau.
Customer who was lied to,
Washington, DCCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692656614176
dryer repair for burnt runner smell
tech said dryer was fine (I was going to dry some clothes and decided to test it like he did) with the door open I started the dryer and flames flared from behind the drum) freaked me out totally unsatisfied
Shahem Z,
Chicago, ILCustomer service response - Hi Shahem, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692656433840
Refrigerator
Our refrigerator stopped cooling while still running. We had to through out all of our food. We unplugged it several times, but to no avail. We unplugged it and moved it to our renovated kitchen space and it started cooling again. Unreliable at best. The service tech came in and said it is running and checked the temperature and said he could not do anything because it is running. We didn't get any generated analysis report, he didn't pull it out from its spot, or check the back. He just said there was nothing he could do because it it running fine. I'm now waiting until it fails again, but won't be calling for your services.
Lori W,
State College, PACustomer service response - Hi Lori, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692656359352
REFUND OWED
When I scheduled, it said diagnostic fee would be waived if I moved forward with repair. He advised there were no error codes, and he was also able to make it drain. The diagnostic fee wasn't waived, and I need it refunded. Something was wrong as it didn't drain the previous time I used it. The dishes aren't drying in some areas of the dishwasher. So, he tried a couple of things and said nothing was wrong. This Whirlpool DW has about 4 1/2 years of use on it, a couple of times a week. I will never buy this brand again or use Sears home services.
Debbie,
Texas City, TXCustomer service response - Hi Debbie, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692656242530
You had 2 tech in 3 months and didn't fix it
You've been trying to fix my ice maker for 3 months with two technicians and still didn't accomplish anything
Richard P,
Gainesville, TXCustomer service response - Richard, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692654050254
Not so nice Thomas
Thomas was not nice and he did not explain the issue.
Jessica H,
Lynwood, ILCustomer service response - Jessica, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653926829