Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dishwasher Repair
Would go lower but there is no option for it.The technician called at 4:15 pm wanting to reschedule ,he told me he did not receive the service order till late.I told him not bother due to him being over an hour away,I had waited all day just to hear this.The first time I scheduled a repair no show,no call.This was the 2cd time to schedule an appointment.Would have been nice to have found out earlier instead of waiting all day.
Francis G,
Greenville, TXCustomer service response - Francis, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692662023383
Great service, documentation doesn't meet my needs
Good evening. I need an an estimate on company letter head or an invoice, showing the name of the reputable company providing the assessment that my door is not repairable so I can be reimbursed for the damage done to my washer by the moving company. Jonathan did his work well, but referred me to customer service to get the documentation I need. None of your automated responses meet my needs, and there is no option to speak to a representative. I need help, and can't get ahold of anyone.
Brian E,
North Kingstown, RICustomer service response - Brian, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692661963900
Technician matt
Demeanor unprofessional he didn't know where the pressure valve was on my water heater, he didn't know anything about the water lines I told him sometimes lines have to be replaced due to corrosion Matt said I had foam in side my water heater, I said no the warranty book doesn't say that I have insulation. Matt isn't educated on water heaters, he need on the job training, he needs customer Serv training, he said ,"what is wrong with you Lady." I'm 62 yoa I thought that was very disrespectful
Cheryl H,
Lindale, GACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692661330443
Refrigerator
would not look at my refrigerator when I only had cash and I have been waiting 2 weeks
Jerry Taylor,
El Mirage, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692660372565
You suck
He has been out twice and rhe dryer still does not work. He left all of his trash in my house. Told us it was the power cord so we bought a new one today and put it on and the dryer still does not work
Wendi P,
Midland, TXCustomer service response - Wendi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692659682454
Did not fix my refrigerator
I showed him the food that is freezing in my fridge and last week all the food was warm and he said there was nothing wrong with it. Now it's a few weeks later and my food is being ruined from everything freezing. I have to have someone come back out. I've wasted a lot of money on my food.
Sharon G,
Northbrook, ILCustomer service response - Sharon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692659671764
Refrigerator repair
As of 4:30 p.m. MDT August 21, 2023, no one has come to my home to do any repairs to my refrigerator. I did not receive a text with any information about a corrected time today. My gate has been open since 7:30 a.m. this morning and is still open as of right now and I have been in my residence all day. This continued lack of service has cost me quite a bit of money in spoiled food plus my time. There have also been several missed appointments prior to this one. I would like the part that has been sitting on my kitchen counter for the last several weeks to be installed as soon as possible. Please correct this service call with one that actually happens as soon as possible.
Nancy C.,
Aztec, NMCustomer service response - Nancy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692659110316
Couldn't Explain the problem to me
Had a house call for our GE Monogram refrigerator. It is less than 5 years old. He couldn't explain what was wrong and gave me a bill for almost $1,000. He kept repeating that there is a 8 hour cycle and GE recommends several things be replaced. I asked what was the actual problem why was it making noise and he kept saying it's an 8 hour cycle. I asked why the valve needs replacing and he said GE recommends. I asked if it was broken and he didn't have a response. We paid the diagnostic fee and decided to call GE to come and tell us what is wrong. Especially since this guy did not seem too familiar with high end appliance.
B T,
Wallingford, CTCustomer service response - Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692659079995
Horrible
Made no attempt to fix refrigerator … just said it looked heavy and left.
Mark W,
Jacksonville, FLCustomer service response - Mark, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692658122040
Absolutely horrible service
Did not fix my dryer. The first person that came out was apparently supposed to fix the dryer but fixed the washing machine. A man came out today to fix the dryer or at least I thought but turns out he only has a ticket for the washing machine which is fixed. He turned on the dryer and said there is definitely something wrong with it but he can not fix it because his ticket states to fix a washing machine. This is the third time someone has came out now I have to try and get someone to come out for the 4th time. To top it off you can't even talk to an actual person it's an automated machine.
Talia H,
Gulfport, MSCustomer service response - Hi Talia, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692657439950