Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Unsuccessful
Technician improperly installed two compressors, leaving refrigerator inoperable both times. Follow-up technician unblocked system caused by poor soldering skills and repaired refrigerator leaving it operable.
Richard H,
Newport, RICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739886151
Replacement of the control board on the dryer
I don't think he replaced the part. The problem still continues
Jeffrey S,
The Woodlands, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739854403
4 trips and never fixed
What a waste of our time! I have never had such poor service.
Diane D,
Athens, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739835020
Ice maker
My ice maker is not making ice after waiting 2 weeks for a fix. It's been 12 hours and no ice
Dava L,
Rancho Cucamonga, caCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739798197
Wrong diagnostic
I have been dealing with this problem close to two month, one tech said it was the fan, he ordered the fan waited for a week, the second tech that came to install the fan said it was not the fan but the thermostat, he ordered the thermostat waited for but did not install the fan. Waited for 9 days The first tech came back said it was not the thermostat but he installed the fan not the thermostat. The problem continued, called it in again waited for a week , a third tech came installed the thermostat, luckily I kept other wise would have to wait for another week.
Frustrated customer,
Chesterfield, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692739819511
Time for improvement
Martin refused to complete the job by performing a check on the system after the new parts were installed. Martin made false statements to the required adult in the house about a conversation he had with the owner which was completely fabricated. He was argumentative, unprofessional and refused to do a complete job. What a disappointment.
Joel R,
Lancaster, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739783854
Service on 8/21/23
It's too early to tell if what he did fixed the problem. What I can tell you is that the water and ice dispensers now do not work. YES they worked up and until he performed whatever he repaired. As usual we called for a new appointment, and it is a month away. You have to listen to the agent trying to sell more maintenance contracts even though we do not have anything else for A& E to maintain. I believe that the reason the appointments are so far out because we don't have more business for you. You tell the agent that and still she won't shut up.
Gary C,
Burlington, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692739782091
This is about Alexbut Sears as a whole
Sears came out over. A month ago and said they needed to order parts. Four missed appointments and a month later our ac still hasn't been fixed. Don't use sears they don't care about customers. We live in Las Vegas and have had no air for a month in 100 plus degree heat. You can't talk to anyone as all numbers go to an automated system and when you finally get someone on the phone let's just say you aren't talking to someone in the United States! Stay away!!!!
Larry C,
Henderson, NVCustomer service response - Larry, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739758037
Not fixed
Washer started leaking immediately after the service was informed completed
Sailesh A,
Ann Arbor, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739741351
This service was a scam.
I have a home warranty company and sears was supposed to make the repair. However they told us we were going to be without our washing machine for about half a month since the first technician showed up and broke it the rest of the way. Then we got strong armed by both seats and the home warranty company. We bought a new machine. Now both the warranty company and sears are trying to say a repair was completed when we in fact returned their parts to them and no longer have the washer. COMPLETE SCAM RUN AWAY
James L,
Red Springs, NCCustomer service response - James, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692663176696