Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Alex is a liar !! He has never come to my home!
I have had 5 or more appointments and alex is always " no show" ! I ask for alternate repair man and they keep sending alex. Must be only repair man. I ask for alternative repair authorization and they sent because alex is available!! I am happy if alex come but he doesn't come ! I pay for warranty and you abuse my famil By making us wait many days and by stealing my money!!
Michael H,
Southampton, NYCustomer service response - Michael, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692744467016
Awful
Jim came out on June 9 to repair the dishwasher. Our dishwasher is built in so he took it apart to pull it out. Said it needed parts. August 15 he installed the parts but refused to put the dishwasher back the way it was left from June 9. Its not installed right. I set up another appointment asking that they do not send Jim again. Well they did and when he called to confirm he said he wouldn't fix it.
Rolene B,
Eugene, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692740171651
Felt like I was a bother
When he called I am assuming to confirm appointment he stated "Hello you're having problems with your fridge and what's wrong?" I said "yes it is not cooling" he then said "okay I will head that way" sounds annoyed and just hung up when I said "thank you goodbye." Once here he took one look and left us without a diagnosis stating we are under warranty. I am now doing all the warranty calling which to find out I'm not under warranty so I waited 6 days for this appointment without a fridge for a rude technician to walk in my house and leave me with no more information than what I already had the day my fridge went out! Very unprofessional!
A business owner with technicians myself,
Atlanta, TXCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692740281299
Time
Not happy at all the last entry said the technician wouls be there at around 4:06 pm. Did not show up till 5:30pm.
Diana M,
Lindenhurst, NYCustomer service response - Diana, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692740290218
Rude, and tried to overcharge.
The gentleman who showed up was exceptionally rude, and tried charging more than double what the repair should cost. Immediately called another company and have the problem being fixed for less than half the cost that was quoted. Avoid using at all costs!
Meredith K,
Brooklyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739978251
Poor Service
The technician scratched the front screen on our range. I asked him if he used anything to protect the front screen when he removed it to repair the issue. He said no. He set it on top of the burners. He then said "don't worry about it, we will replace it." Then, he tried to change his story and said that he did use a paper towel to protect it. Again, he said, "don't worry about it, we will replace it." Very poor attitude and service. I do not want this technician servicing our appliances in the future. Also, I would like our front screen to be replaced.
Steven C,
Potomac, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692739947205
Work Incomplete/Insufficient
He replaced the ice maker, but didn't use the right attachment on the back so the water was going down into the freezer and freezing everything to the shelves instead of into the ice maker. He also left the parts taken out in the sink and didn't clean up after himself. There was also an issue with the refrigerator door that he never even did anything with and is still an issue.
Darren F,
Tulare, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739942721
Poor service
The man just wiped down the freezer as he could not find cause of problem. Wants to put blame on me like i should. not leave door open too long, putting hit stuff in freezer both of which we fo not do, all appliances are poorly made nowadays. Very unhappy, grumpy person, deserves less than one star. My freezer had been a lemon since day one and the problem is more complicated than anyone could fix and i think should be replaced as stipulated in my contract. I sm very unhappy with Sesrs re tratment of this particular freezer. Please count the number of times you came out to fix this freezer for the SAME problem. I am very unhappy.
Eden Johnson,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739916763
Did not do a diagnostic
Did not do a diagnostic on fridge. Declared nothing was wrong and it still isn't keeping cool in refrigera ter.
Nell H,
Steinhatchee, FLCustomer service response - Hi Nell, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692742728667
Dissatisfaction
I attempted to explain that my thermostat had been set on 74 ALL day but the temp would not exceed 75 degrees, therefore the unit has been running continually. He insisted that nothing was wrong with the unit. Told me to chang my thermostat. He promptly left! Not friendly at all. Appeared to be annoyed that he had to come back as he had been out here several dsys ago for the same issue. I called Sears and spoke to Tom and he inquired as to whether or not I had checked the batteries in my thermostat. I advised that I didn't know it had batteries. He walked me through and I changed the batteries. He assured me that this should fix the issue. He was so helpful and very professional. Moreover, he took time to hear me out . I have been a Sears customer for many many years and have many items covered under my Master Protection Plan. I have never had any other techs to be rude as Abe.
Shirley M,
Lakeland, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739890585