Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
dishwasher
The technician did not do anything. Told us to call pest control
Abolaji A,
Palm Coast, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692744806729
Please stop sending this man out.. You need better employees
Horrible, this man refuses to do his job, he finds excuses to not do his job, he lies and argues. He was an hour and a half late for the appointment and still refused to do anything because he's now created a new requirement of the refrigerator being moved to the other side of the kitchen around a big island although no other technician has required that. Unprofessional in every sense of the word. He's an embarrassment to your company. This needs to stop. 4 appointments, 3 with him and we still don't have a working refrigerator after 2 months. This guy is a joke...a very bad joke.
Joel R,
Lancaster, CACustomer service response - Joel, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692744778579
Not his fault…
Second time Sears scheduled a technician to come to my house, without the necessary (pre-communicated) equipment. Technician was pleasant and professional but his company caused me extra lost days in a hot house…TWICE.
David P,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692740768900
Deserves No rating
After "WAITING" 12 days for service call; the Tech lied about our 2 year old air conditioning unit, causing the home warranty to not warrant the service. The unit "IS" installed properly AND "NO SIGNS OF STANDING WATER" in pan. Very disappointed! We've been with Choice Warranty for about 11 years but changing now.
Charles,
Dayton, TXCustomer service response - Hi Charles, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692740472734
Was not satisified with the service.
Under the conditions of the plan that I purchased, electrical work is covered under my plan. The technician stated he could not repair my A/C system. When electrical work is covered. My condenser was not working as well.
Cynthia L,
Converse, TXCustomer service response - Hi Cynthia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692740443018
Didn't complete preventative maintenance as scheduled
My contract provides for an annual preventative cleaning and maintenance. I waited three weeks for the tech to show up for about 5 minutes and verify the front load washing machine functions properly. I called back in and was advised the tech should have performed the preventative maintenance per the contract. Next available appointment is a conflict as I already made myself available during the 8am-5pm service window. Less than pleased.
Colin T,
Redmond, ORCustomer service response - Hi Colin, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692740398488
Horrible service
He lied and stated he could not work on unit unless getting access and no access is needed the unit has all materials above refrig.
Jerrie W,
Groveland, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692740252534
Disappointing experience; will need to come back
The fridge guy left a mess-installed the new door crooked and the old door for me to handle. Says it's a factory door and that's the best he could do. He literally ran out the door after payment and left. Very aggravating
Bill B,
Woodstock, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692740224454
Washing Machine
The washing is leaking water worse than when he worked on the machine.
Edmund C,
Henrico, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692740200872
Freezer still not dispensing ice
I had a technician come out to fix my freezer because it has not been making ice. He said give it 24 hours and still not working.
Abiola O,
Lithonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692744519554