Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Unhappy
I am on vacation because they didn't come when they were originally supposed to, so my daughter was there. She said he only ran some diagnostics and said it said it was fine. He ran an empty load so he didn't hear the noise. I believe something is wrong with the balance. My daughter heard him talking to someone on the phone that told him to write down that he installed the balancers, which he did NOT. He took the new balancers and parts with him, that had been delivered to my house earlier. He said if it happens again to call him.
Staci R,
Willows, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692826520258
FAKE VISIT!
They made up paperwork like if they went to my house, but they never show up at my house. How they did his paperwork? I dont know, fake visit! Fraud!!!
Eduardo R,
Rio Rico, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826535676
Vera
My washer still does not work. I have waited for parts and then waited for service and after that no results. Next appointment available is in September. Unacceptable.
Vera B,
Rohnert Park, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692826482375
Refrigerator
I am on fixed income. It took 5 trips for you to repair my refrigerator. I had to go buy food at the store every 3or 4 days this started back in June plus I lost a refrigerator for meat I need to be reimbursed
Glenda R,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692826470669
Microwave door replacement
Our handle was broken so the door frame was replaced to add a new handle as well. The new frame is cracked under the new handle. I wanted to provide the feedback in case it breaks again. I would hope it that happens, I won't be charged to another repair.
Lance C,
Boise, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692826449089
Terrible actions by repair person
When the worker arrived at our house, he was as mad as a "hornet" because his boss had assigned him additional calls that he had not expected and things went downhill from there. By the time he was mostly done, my wife was afraid to be around him and we had words. His statement that "he would not return to our house" was rather cute, who in their right mind would want him back!!
Andy Ballas,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692827098396
Regarding my washer machine repair
He came to my house at 329 in the afternoon of August 22 and was here for approximately 15-20 minutes and I still have the same problem I had before he got here and still with no washer in working condition.I don't feel like he took the time to make sure it was done right. He put the part on and left before he even knew whether or not if it worked right or not and when he got here he was in too big of a hurry to even get his hands dirty. The only reason I gave him a score of 1 is because there was no 0.
Linda D,
Centerville, TNCustomer service response - Linda, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692750023671
Service on refrigerator
Not willing to discuss problem. Kept repeating don't worry. Anxious to leave. Did no work Would not recommend this technicians
Catherine S,
Foster City, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692748773765
Fridge still doesn't work
He didn't even plug the fridge in and make sure it was still working before he left. He said I had to wait an hour to plug it in. The fan isn't coming on. He should have checked that it was working before he left. He didn't even know what he was supposed to be there to do.
Lonnie B,
Byron, GACustomer service response - Lonnie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692747574527
Fridge
He did not take enough time and said that it was a plumber's problem, since to see the damage he just had to open the water tap that goes to the refrigerator, anyone without the need to be a technician knows this!!!
Mayra O,
Maricopa, AZCustomer service response - Hi Mayra, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1692746805264