Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Awful company, do not use
The technician was fine but dealing with Sears is absolutely horrible. Their website is poorly designed, inflexible, and difficult to navigate. I paid for the service that was completed satisfactorily and I am happy with that. However, I keep getting bills from Sears saying that I did not pay for the service. It is absolutely IMPOSSIBLE to get a hold of a live human to deal with this problem. I will never, ever use them again.
Jim P,
Trade, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768344150717
Poor Customer Service
This entire process of scheduling a warranty repair is ridiculous considering they give you a window from 8:00 AM - 5:00 PM and do their best to keep you from talking to an actual person. Then they provide an updated ETA, which is where Trent was 40 minutes late and only gave me 1 minute to answer the door before he decided to submit that the customer was not home and leave. The picture that he posted to show as proof that he was at my house included my vehicle in the driveway and my garage door open, which is where the refrigerator he was supposed to work on was located. He would know this, because he was just at my house 1 week prior to diagnose the issue and order the repair parts. It was utterly ridiculous that he did not call me before leaving, and that I could not reach an actual person in order to have them contact Trent to have him turnaround.
Chad C,
Winterville, NCCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. We have created recall service appointment(0008175-13297391) to rectify the issue and it is scheduled to complete on 01/19/2026.
Sears Home Services on 1768431297819
AHS Contract
The repairs did not fix the problems. I will notify AHS.
Ronald R,
Yuma, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768344126532
Did not do nothing
Claims their were a few bugs in the unit and there's nothing he can do for us, and then he left out of my house and sitting in front of of my house for 40 minutes and counting.
Wanda K,
Reading, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768344005869
Repair on our oven
The tech replace the ignitor on the lower oven. In the process he scratched our new quarts counter top. I asked what he is going to do about it. He gave me the phone number to the insurance company. He also did not push the stove all the way back in place or put the cover back on to the light in the lower oven. He also did not test it to determine if it was still leaking gas at start up. The stove is just over two years old.
Michelle Z,
Barrington, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768343936075
Fridge Not Fixed
Unknowledgable and uncommunicative technicians sent to my location both times.
Jeffrey Y,
Louisville, KYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768343821947
Extremely dissatisfied
The technician showed up outside the window of 7-11am, he arrived at 1:05pm. He looked at the appliance and "performed his labor" without telling me what was wrong, what he was doing, and what the estimate of labor would cost. He then proceeded to give me the cost of service and it was more than what I was initially told and he showed me the labor and he did nothing. So I basically paid for nothing and the appliance is not fixed. I explained to him that he did not tell me what was wrong and needed to be fixed before doing anything. He was rude and told me that he could have charged me 3x more than what he did but he was being "nice and helpful instead". He left rude and condescending when I told him that he should have really explained to me what he was doing and the estimate ahead of time. I would really appreciate if someone called me regarding my experience.
Kayla C,
Ashburn, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768430378209
It's Time to Plan for a New Machine!
The technician was great, and I had high hopes that this SEVENTH repair visit, FOURTH parts replacement, and THREE MONTHS of frustration, waiting, and inconvenience would finally come to an end. Today's service did not resolve the issue.
Lisa C,
Conyers, GACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768343778653
Service is horribly mind blowing
Emailed all info and called following day and with all my information they still say they cant find my coverage even with me holding binder in my hot little hand! I will not purchase from this company again! My stove is partially out again after just being serviced with new parts! Where are these parts being purchased from? Are they pre-used? If this doesn't indicate range is a LEMON STOVE, then I don't know what else to do? How can I find and email information to email I was told to and this institution is unable to see what I see! Then there's a conspiracy to not make me complete and continue to put a temporary bandaide on their products! I have chest pains every time I try dealing with this company
Norma F,
Natalia, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768266198969
Staggeringly Expensive
Robert was my tech. Personable and knowledgeable. I already knew precisely what the problem was, and his diagnosis agreed (I thought). He came back with a repair estimate of over $900. That is $300 dollars more than a new machine costs. I was stunned. Who in their right mind would buy int that deal? Needless to say that ended our conversation and he packed up and left.
Kjell E,
Anoka, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768266332217