Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Didn't fix anything Wouldn't look for any problem
My washer leaked almost the entire drum of water out on the floor. And this tech said well I don't see any water now ..the next time it does it take a picture. So you expect my elderly parents to life, tip, crawl on the floor and take pictures as my basement floods again to self diagnose the problem because your to lazy or ignorant to do your job. VERY UNSATISFIED!!!!!
Amanda G,
Dearborn Hts, MICustomer service response - Amanda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692826716255
Refrigerator Not Repaired - Maintenace Plan is worthless
The Sears Maintenace plan is absolutely worthless. I will be cancelling my plan as quickly as possible. My refrigerator is still not fixed.
Carrie M,
Greenwood, INCustomer service response - Carrie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692826694116
Excellent.
A very polite gentleman. Repair was done very quickly. Very good.
Wendy L,
Vernon, CTCustomer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1692826720884
Worthless
Technician refused to make repair because some other company had done work previously on the unit. Preposterous. Unacceptable.
Cliff P,
Cincinnati, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826643801
Did not finish job
This company is a bunch of hacks that need to learn that service repair means you actually have to repair the appliance not have someone else do your job.
Brian J,
North Granby, CTCustomer service response - Brian, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692826630351
Service a Fridge
I thought all that was needed was a new gasket. The repairman did not agree!
Angelo E. Borrelli Jr.,
Malden, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826617776
Refrigerator repair
First appointment guy came out on time said he fixed it, but it wasn't fixed. 2nd time guy came out said we needed parts/ ordered parts he came back the 3rd time said he fixed it but still not fixed. Meanwhile had to take 3 days off work because you have to be available 8am to 5 pm. Now I am going to go buy new Refrigerator. I would like to say thanks for nothing.
Anna P,
Milwaukee, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692826607172
Cleaning/Maintenance of Water Heater
Unfortunately, Nick probably didn't put all the parts back because we now don't have hot water! Calling next day, Tuesday, to get Nick back was frustrating. We don't have an appointment until Thursday and the lady on the other end, Jane, did not make any exceptions even though the tech created this problem! We asked for a manager to call us and, of course, no manager called us back on Tuesday!🤦♀️
Linda S,
Algonquin, ILCustomer service response - Linda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692826604252
Would like a new technician
He has been to our home four times, and the refrigerator is still hot running properly. That means we have scheduled four days of our time from 8am-5pm, for nothing. Now we have had to schedule another whole day, which will make five. Will someone from your company please contact me and tell me why?
Bob S,
Oxford, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831158738
Now my ice maker doesn't work. Help
He did not fix my ice maker on the refrigerator, today. Please let him know. We need our ice maker it was working before, now it doesn't .
James P,
Hendersonvlle, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826566312