Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator repair.
Joel was very efficient. He found the problem and fixed it in a timely manner. He also explained what the issue was and made recommendations to help prevent the issues in the future.
Anthony P,
Thomasville, GAWashing machine repair
Bill was awesome. Explained what was happening and explained what needed to be repair.
Sylvia C,
Kaukauna, WIDryer repair
Prompt and professional. Repair completed quickly which indicates he was very knowledgeable and skilled.
Virginia B,
Elizabethtown, NCDesmond
Desmond was very professional. He called before he came and was careful to wipe his feet before coming in the house. Very thorough. Recommended
August N,
Clifton, NJService provided by Haywood
Very punctual. Professional. Identified the problem and was able to fix my oven.
Frances I,
Bristol, PADuane-dishwasher issue
Duane was very polite and informative about the issue. Unfortunately he was sent the incorrect parts to complete the repair. I am govi g him a good review but I am very unhappy with Sears.
Tracy W,
West Chester, OHRichard in Georgetown
Extremely knowledgable, informative and helpful with solution options Recommend him
Richard S,
Georgetown, TXRefrigerator Repair
It took a long time (about 2-3 weeks) for the Sears to resolve the issue. First technician diagnosed issue with the inverter board which was replaced. But the freezer section temperature remained high. 2nd technician (OJ) added Freon which did not help. 3rd technician recommended replacing 3 more parts which were ordered and received. He did not spend much time. Constantly complained about having to drive for a long distance. He was unable to find the model no. on the refrigerator which others were able to find easily. OJ returned to replace the parts but decided that cleaning the outside of the compressor coil was sufficient. No parts replaced. The temp came down to expected level. Though it took longer than expected to address the problem, I am happy that it was resolved by OJ by identifying the issue. It was irritating to not able to communicate with human but Martha the virtual agent. It was annoying to find out that one appointment was cancelled at the last minute at 5 pm after making us wait the whole day from 8 am.
Dilip G,
Ponte Vedra Beach, FLOutstanding Service
Luis was very professional and diagnosed my appliance issue quickly. Thank you!
Jacob A,
Hampton, VAWasher fix
Wonderful and expensive. Wonderful and expensive. Wonderful and expensive. Satisfactory
Robert C,
Lehigh Acres, FL