Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Stand alone Kenmore Icemaker
Technician was polite. Said nothing is wrong with the icemaker. That is the second technician that has said nothing is wrong but the ice has turned into slush. I will not be renewing my maintenance contract.
Wanda S,
Davenport, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831435520
Schedule
This is not a bad review of John, he did a great job. My complaint is with the website schedule and actual schedule. Website told me arrival time was 9am. John got there at 3:15pm. There is a huge disconnect between online schedule and actual.
Michael C,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831377801
Repair not solved
After was said they would be back the next day. A few minutes it was confirmed scheduled it was rescheduled two days later. Not so good.
Larry G,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831312450
Poor Customer Service
Darius came out to my home August 2nd due to my refrigerator not cooling he ordered parts which one part was back ordered parts came in so he came back August 18th to do the repair which took him less then 30 mins to repair I did reach out to him to speak to his supervisor he said he could not give out any information on his supervisor which is absurd to me I was getting the running around all to wake up the next day after the repair was done to my refrigerator still not working ice melted temperature is HOT so whatever Darius did on August 18 2023 didn't work so I had to call to get another technician to come so basically Darius didn't take his time to fix the problem because the technician that came out today said it was the Switch for the Compressor not sure why Darius ordered parts on something that wasn't even the problem he is the reason I been without a working refrigerator for almost a month he was acting very bothered when I asked for guidance on talking to a supervisor just getting some help on who to call etc... I will not renew my protection plan once it's fixed this is by far worst experience I ever had with sears Darius needs more training and I will be contacting the better business bureau I had over $700 worth of work done on a 13 year old refrigerator in the past 2 weeks they Refusing to replace my refrigerator, so please make this make sense and Darius Refused to get me in contact with his supervisor FYI my refrigerator is still not working its still not fixed so it's clear Darius didn't do his job and talking to customer service in China makes matters worse I'm disappointed and will NEVER recommend Sears protection agreement to anyone
nika F,
Riverside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831222750
Frigidaire freezer door very difficult to open
Technician did not know how to fix the problem. The freezer gasket needs to be replaced.
Dieter Letsch,
The Woodlands, TXCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692827842730
A/C still not fixed, pls help, we know it's it Edwin
The technician showed up with the wrong part for our carrier AC air conditioner. The initial technician, Christopher. told Choice that that was the wrong part, so here we are again no air with a 24 or 48 hour return notice. Please help us get our AC fixed please, we're begging you. Our home is still uncomfortable hot🔥😞
James H,
Northridge, CACustomer service response - Hi James , Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692827869556
WORST EXPERIENCE EVER
I called in to have a squeaking sound fixed in my washer. Your tech broke my machine, and kicked off an almost 2 month experience of not having a working washing machine. When he finally came to fix everything, he failed to put it back together correctly and never tested the machine. On the first test load, the machine started leaking profusely from the underside. The water has damaged my laundry room, and the ceiling below it along with getting water into two smoke alarms and a ceiling light. I will NEVER allow one of you techs into my home again! I've had to open a claim with my homeowners insurance to get this resolved. I guess we'll be seeing each other in court! PS - Your site won't let me give zero stars for the service. That should probably be fixed too.
Naveed M,
Fredericksburg, VACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692827152465
Bad
I was charged even when product was under sears warranty. He charged me unnecessarily the clean and maintain fee and labor cost as well. No parts were replaced.
Shahzad M,
Tallahassee, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692827474566
Fridge wrongly diagnosed
I am very unhappy with service I received today from technician during my repair appt. I was giving a wrong estimate and told my compressor was no longer warranty. After I called Sears again they told me it was warranty and they send another technician that explain that my estimate was wrong to start with because I was missing parts on estimate in order to replace compressor. When new technician looked at my fridge , he was able to tell the first tech didn't do everything he was supposed to in order to diagnose and didn't put back in place some parts correctly on the compressor. He was a nice guy but the job wasn't done properly and it's not acceptable that I could have agree to a repair with wrong diagnosis, wrong price and missing parts and pay for a compressor that was still warranty. I lost my all day having to have 2 technicians in the same day trying to diagnose to repair my fridge. Very disappointed with service.
Jerrett B,
Tiverton, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692827265202
Washer not fixed!
Technician was nice but my washer is doing the exact same thing it was doing 2 months ago when this process started! This process has been utterly painful to say the least!
Tracey H,
Harker Hts, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692827282587