Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dissatisfied customer
Your company sucks. I will never recommend. I have a claim against you in small claims court
John F,
Brooklyn, NYCustomer service response - John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912709790
Never did a diagnostic
He was about three hours late from his estimated time. There's an hour and a half late from the 5 PM deadline. When Sears home services sent him a message to call me at 5:30 he never did. It was clear when he came in to my house that he didn't really want to work to diagnose the problem, and just said it was a compressor and gave me an outrageous bid to repair. It was a waste of money wasting my time I will never recommend your services again. .
Wayne V,
Waltham, MACustomer service response - Hi Wayne, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692912709848
Don't waste your money!!
I texted him and canceled the service call so he did not come to my house. I also spoke to him. I figured if y'all were calling my freezer a refrigerator and all I needed was to have a new door gasket installed then I didn't need your services!! You people are absolutely impossible to speak to !! a real live person that is !! When I spoke with him this morning and told him what I needed he said he needed to check the (refrigerator) and that he was not going to bring a gasket that it would have to be ordered so I asked him what was I suppose to do with all the meat I had in my freezer and he said I don't know!! So within the hour I went and purchased a new gasket and installed it 5 hours before he called to say I was next. I told him to cancel my appointment. So like I said in the beginning of this conversation, he did not come to my house!! I will call and cancel the additional 3 years that I had just purchased on Monday. This company in unacceptable.
Lisa G,
Bossier City, LACustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912667255
Not sure what he was quoting
Never actually looked at the appliance. Talked with someone on phone to diagnose problem, even though he was in the house with the appliance. Quoted me 3 different prices - each one significantly higher than the previous one.
Unhappy Customer,
Lindon, UTCustomer service response - Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912622797
He pulled a park on my broken shelf
He pulled and broke my shelf and left the part on the top very unhappy 🙁 I have I have picture if u like
Autumn T,
Pine Grove, CACustomer service response - Autumn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912599807
Refrigerator repair
He came and put in the parts, but the refrigerator isn't making cold. He also took my brand new ice maker that Sears sent me, instead of installing it
Jeff F,
Oceanside, NYCustomer service response - Jeff, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912589362
Why bother
Had to wait weeks, replaced parts that didn't fix my problem. I'm still without a washing machine.
Howard B,
Boyne City, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692835112629
Air conditioning Repair
This is the 5th technician who come to fix the air conditioner which requires an electrician. He left without fixing the problem
Kamal A,
Fresno, CACustomer service response - Kamal, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692831596865
Gone 1 hour AC off again
Gone 1 hour and the AC is already back off. He couldn't fix what he needed to fix and said. Hopefully, it lasts us through the rest of the heat season.
Leroy C,
Tracy, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692831599233
Poor service
This washer repair has been the most exasperating experience! This technician has been here 3 times (6/5, 7/8 and 8/23) and another tech once (8/11), and my washer STILL does not work correctly. And this tech told me I should live with it, since my washer can wash. It can wash on basic cycles, but I cannot add wash time to any cycle other than Normal. Page 14 of the washer manual clearly shows multiple cycles that can have time added for Soil Level! So, I bought a Cadillac of a washer, and now I have a lower-end Ford!
Kathy L. Matteson (Mrs. Robert Matteson),
Galveston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692831515060