Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Homeowner
Very limited experience. Job undone. Made up mind, no service.
Philip Joffrion,
Thompsons Stn, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912887167
"You have suds, you need a new dishwasher "
Just looked up my machine on line, turned it on Then stated after a few minutes "You have suds" It will over flow with suds ME: It floods our floor about 1/2 through the cycle. EDWARD: Then you should buy a new machine. Ok. I will charge you......
Dawn L,
Westport, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912876860
Job not well done
Upon examining my fridge problem he saw that water and ice was forming outside the door edges. When we explained that mold was forming on the door gaskets he became confrontational declaring that he will not clean up mold; We never asked him to clean anything. When he found the problem(he called it a heater between the refrigerator and freezer) he said he would not attempt to remove the cover to expose this "heater" even after calling a Kenmore rep on the phone that instructed him to do so. I have scheduled another repair visit to correct this problem. I have also told the sears rep that I did NOT want a return visit from the same company to perform this repair.
John M,
Wantagh, NYCustomer service response - Hi John, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692912880602
Refrigerator was not repaired
All the parts that were ordered, used and unused, were left on the kitchen table, in their boxes, and the refrigerator was not fixed. When I called to follow up they made another appointment in three weeks. That makes 6 weeks without a refrigerator.
Tom N,
Hayward, CACustomer service response - Hi Tom, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1692912853546
Still no ice
August 9, tech came out and ordered parts. Waited 2 weeks for this appointment today and the tech replaced 2 parts. The tech left at 1:30pm today. As of 2:17pm the ice maker is not making ice and the freezer is not cold enough to put frozen items in. I put a small bottle of water in the freezer at 1:30 pm and it is not even close to being frozen. I need someone out here today, Thursday 8/24 to fix this problem.
Bonnie L,
Newark, CACustomer service response - Bonnie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692914934953
Very disappointed
The part hanging in the dryer was still there after Lori said everything was in working order. I called back four times with no resolution. Twice I was told Lori would come back. Once I was hung up on. I waited and Lori never came back. Now I'll have to reschedule and clear my calendar for another 8-5 full day because the issue wasn't resolved.
Audrey F,
Easton, PACustomer service response - Hi Audrey, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692912827854
Technician never showed up-2nd time
Twice, no technician showed up! No wonder Sears is going under! I will NEVER use Sears for anything nor will I ever recommend Sears for anything!
John G,
Oxford, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912820966
Negative experience
Unpleasant personal experience and most importantly professionally after weeks of waiting between three visits with a dead dryer, two problem diagnosis from Bobby and two parts deliveries, he wasn't able to fix it after all.
AJ,
Marin CountyCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912799005
Tricked and lied to by Stanislav
Stanislav came to my home. I gave him permission to fix my refrigerator, He had me sign a blank cellular phone. Then he told me it would be very expensive to Fix my refrigerator. He never gave me an estimated quote. He then told me to defrost the refrigerator for two day and it would fix the problem. I told him it is OK to charge me labor and parts because I got the warranty yesterday with the $150 discount, and the refrigerator needs to be fixed, Per Abraham the license California agent. Stanislav again said to just defrost the refrigerator again and see if the warranty goes through. He said he would check things out at no charge, and make sure to defrost for two days. Additionally, He continue to say my warranty will not go through because of decline of service. I received an email after the service with my signature on a decline of service form I did not decline the service. Stanislav tricked me and lied to me to get out from working and fixing my refrigerator. This is very unacceptable and Inexcusable service that represents your company. This situation needs to be corrected.
Wanda W,
Newbury Park, CACustomer service response - Hi Wanda, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692912801913
Not happy
Made me wait all day again this is the second time I've waited all day and then he's shows up at 6pm which the appointments were both From 8am-5pm and after that he orders the wrong part so he had to come back again not happy with this Sears services I want to cancel my service and get a complete refund of services
Paul K,
East Meadow, NYCustomer service response - Hi Paul, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692912773846