Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Disgraceful service
To begin with it would be helpful if you called to explain why you didn't see fit to show up. I would also like to know why I am receiving email documents including an estimate and a receipt along with other forms for a service that never took place. This is the second time this has happened. I have been without a stove / oven for two months on an appliance that is under a Sears Master Protection Agreement.
Cathrine S,
Bow, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913270281
Fixing my washing machine.
he was in rush or something he no wanna try to open the back of my washing machine to see if the washer electronic control board is working he just wants to get the visit money and leave .
Ahmed G,
Converse, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913103069
Still needs repair
Fridge still doesn't work and can't get someone to answer my call to come back out
Curry P,
Hartsburg, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913083013
Defective Product
Mr. Maurice admitted to myself and my roommate that our refrigerator was defective but said was not going to report that to GE because he is in the business of repair. Essentially he stated the only way he was going to get paid was by repairing the appliance knowing that it is defective.
Aloe V,
El Paso, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913046168
Not finished
The technicians said that the job is complete and walked outside to their trucks. I went into the laundry room and tested the unit. It started making a different noise in the noise we called sears for. I met the technicians in the driveway and told them it was making a different noise. They claimed that the noise came from the dryer vent and not the dryer. I pulled the dryer away from the vent (as they claimed would make the noise go away) and tested the system myself. There was still a noise. I went outside to find the technicians at their cars. I asked them to come back inside. One of them came in and heard the noise. He said that the ticket was closed out and there was nothing he could do.
Ryan B,
Baton Rouge, LACustomer service response - Ryan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692914988993
Terrible experience
your service is a scam. it's been weeks since i was told i would get a replacement dishwasher and i was just scheduled for a "re-diagnosis" because the tech purportedly did not fill out the form correctly. This is insane - you take our money and do nothing but cause stress and aggravation and take 8 weeks and counting to do what you are contractually bound to do.
Alejandro R,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912991000
Disappointed
Technician was extremely rude. When arrived was at the door on personal FaceTime for 20 minutes arguing with person on the other line. When entered the home appeared to be in a rush. Overall, the technician was very rude and displayed poor customer service
Marsha H,
Woodbridge, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912930694
Very expensive
I got charged 339 for 30 min job The technician did not inform us about the charge till he finished. We could bought a new dish washer
Mazen H,
Blacksburg, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912905862
Cooktop
The same problem repeating. It runs for 8-10 minutes then they (burners) go down to the lowest level for another 7-10 minutes. As it they are not working.
Md Gofur,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913199602
Washer repair
I would never use this service again. I am so truly disappointment. This was obviously a third-party and not the Sears that I am accustomed to. I worked for Sears in the 80s and I am so disappointed.
Regina F,
Philadelphia, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692914957591