Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Nope!
Technician left without running a washer cycle to make sure that it worked properly. It doesn't
Chastity G,
Saint Louis, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692914177502
Not to be Trusted
Rude, lied, incompetent, and failed to properly diagnose the issue (stating nothing was wrong) which was not the case, and stacked washer and dryer jumped 6" resulting in property damage (walls and laundry room cabinetry.). Tried to say third party sent initially was not Sears although Sears truck and identification
MM,
Branchburg, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692914117725
Very Disappointed
Sorry to say but the technician that came into our house had terrible body odor. So much so, it took air fresheners and warm scented oils to get the stench out of our house after he left. He was here to fix and maintain our dryer. All he did was take out a chunk of lint from the hose and that's it. Didn't check the heating element or anything else on our dryer. Very disappointed since I had high expectations from Sears.
Linda S,
Cranston, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692915013978
Refrigerator worked. My freezer wasn't freezing. Cooling but
After looking at my freezer and said it needed work which I k ew now my refrigerator isn't working. Amazing how it all worked them after being looked at nothing working.
Sabrina K,
Richards, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913720207
Terrible
First the account is not under Steven Adams it's under Stacey Adams .. Steven does not live at this address and did not purchase the LG refrigerator. Second the service person said the door is not broken but it still does not close correctly ..
Stacey Adams,
Plainview, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913389607
Cannot service build in refrigerator
Technician said he could not service a built in. Asked why he came out since I provided him the serial number of my refrigerator. He said he could repair some things so he came. No one told me he was not capable of doing the repair. Complete waste of time and money.
Britt B,
Batavia, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913380278
Not qualified
Gave instructions to send cube ice after crushed ice. It never use to do this. NOT REPAIRED
Teresa P,
Surprise, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913367728
It's been a nightmare so far
For over 2 months they try to fix our dishwasher. I think today we had the 5th different technician, and one of them was beyond ridiculous and unfriendly accusing us we put water in it (dishwasher wasn't draining after cycle) after the cycle!!! Wrong parts were ordered delaying the repair and today a technician installed a part (display) and started a cycle letting us know to let it run and left. After the cycle we opened the door and it fell right on the floor, no spring tension to hold it back, and the frame, which covers the replaced capped at least a quarter inch and can't put in.... a nightmare!!!!
Markus E,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913340838
Homeowner
Issue not resolved Health and Safety issue furnace and air conditioner
Sarah E,
Jackson, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913331358
Not happy
I explained in the claim process that my oven door glass was cracked..he shows up..now has to order the part..I have to wait another week..he took payment which should not be cashed until repairs are completed
Chris B,
Gretna, NECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913313730