Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No show
The first appt in April to diagnose the problem went well. A&E however was not aware they needed to coordinate ordering the parts with Leaf warranty and several weeks went by with much confusion. Once the parts finally arrived the technician was only able the install one part but now more parts were needed. After ordering the new parts myself, I rescheduled the service appt with much difficulty because there is no way to schedule online or by phone directly with A&E. The technician this time went to the wrong building and left without calling. I rescheduled again , confirmed the appointment and the technician today did not show. I got this request to review his services though. What can I say... Five months and still not repaired. Though not all delays were your fault, your scheduling and confirmation system and your coordination with the contracting company was absolutely atrocious.
Kathryn S,
Carmel, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692998978197
Washer repair
The whole experience with Sears Home Service has been very disappointing. Communication from your company has not been timely, efficient, or effective. If you check your records you will see the request for service was made days ago. You will also see that you tech has been out twice ordered the wrong part and has not completed the repair. Parts need to be ordered and another visit needs to be scheduled. I have NO information anout what you plan to do next. The tech informed my renter that the unit needed to be moved out of the location where it is typically located. Now we have been told it did not need to be moved. Your electronic communication system is cumbersome and ineffective. You have inconvenienced us and our tenants.
Daryl M,
Minneapolis, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692998963801
Slow
Started issue beginning of june and not finished until the end of august. What else can you say here?
Michael P,
Tahoe City, CACustomer service response - Hi Michael, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692998966942
Refrigerator repair
I was not happy with the service. I feel the work I had done did not match up with the price. The technition was nice but unprepaired. I had to give him tools to use plus he didn't have equipment to finish the job
Frank S,
York, PACustomer service response - Frank, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692998932796
polite technician but problem not resolved
The issue has been going on since Nov 2022. Dryer has to run 3 times to dry clothes at 70 min. no other dryers settings dry clothes. The exhaust vent has been changed but the technician still keeps stating it's the vent. It seems they are not interested in fixing the problem.
MS,
Springfield, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692923713902
Absolutely terrible experience with Jesus
Jesus called us when he arrived, and couldn't enter the condo premises so he left. When we called him back immediately he didn't answer. We had to call him 3 more times to get a hold of him to let him know we need to buzz him into the building. The time he was here, he acted like he didn't want to do the job. When our landlord got on the phone with he was very rude and when we wanted to ask clarifications for the fee being waived if we used him to do the actual repair, he said yes but that I need to pay him. So I paid and confirmed we would like to move forward. Minutes after he leaves our premise he says we rejected the estimate. Then I get another email 30 minutes later saying we have an appointment scheduled for a repair at a time that I did not choose. Then 1 hour later I just got an email saying the repair has been cancelled. I don't understand what he is doing but he's terrible at bedside mannerism and didn't seem to want to do this job today. He also didn't do a great job with communication of what the issue actually was. I would not recommend him at all.
Jason,
Culver City, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692923583809
No Show
No repairman showed up, this was the second time for the same repair.
Gary B,
Fort Worth, TXCustomer service response - Gary, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692923566926
Horrible
I could have done better than he did. I had to ask him if he was looking at the unit as a whole. If I hadn't (even then I checked more efficiently) than he did. All he said was keep an eye on it and wasn't even going to check the back. When he did check the back he didn't even vacuum the filter. So disappointed.
Marta A,
Los Angeles, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692923502706
Zero
Could not fix my refrigerator would not coordinate to get part under warranty from LG
Frank O,
Bloomingdale, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692921351353
Sears Home Service Communications
I had 3 appointments over 10 days. One was cancelled with no warning, communication, explanation or apologies. The other two had horrible communication around estimated arrival time. 3-4 hours late vs what website was showing. I'm at work and was terribly inconvenienced, especially on the 3rd appointment when I didn't even receive a call that the technician was on his way or arrived. I'll never use Sears Home Services again.
Mike W,
Newark, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692921336820