Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not Satisfied Customer
Not Experienced. Left Job incomplete and did not put things back once removed. Problem still persist. Also should have changed all the parts that were ordered to be replaced
Jayesh M,
MACustomer service response - Hi Jayesh, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692999071170
Unprofessional
Walked into house looking to diagnose my problem..the appointment was to have an ordered overpriced part replaced..also tracked in part of outside..rugs had stains and floors boot marks..yes it was raining but should have taken some precautions as to not let it happen..will never use Sears again
Dennis D,
West Babylon, NYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999057332
Repair
Very disappointed. Tech was disrespectful and very aggressive. Will not be using this company again.
Lisa S,
Uppr Marlboro, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693000206121
Repair didn't work
The repair done did not work, and then I was told I needed to wait another two weeks for a second appointment, after just having wait two weeks for the initial appointment. I get parts can be defective but these types of things should take priority once worked on and they are not.
Jason H,
Chester, NHCustomer service response - Jason, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693001829778
JB
Assumed what wrong. No diagnostics no checking nothing. Left van running in driveway as having no intentions of staying!! Not professional at all with the visit!!
James B,
Watervliet, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692999024283
Tech fine; process flawed
Joseph did well. If a tech was dispatched to diagnose the problem, I would not have waited 3 weeks to find out the assumed problem was not the real problem. Now that Joseph provided an on site diagnosis, my washer is not repairable and must be replaced. And the cherry on top is the part that was back ordered causing this delay was the wrong part and did not fit. Lesson to be learned: Dispatch a tech to diagnose the true problem.
Michael C,
Sierra Vista, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999017570
The parts are still in the box at my house
Parts were ordered to fix washer. When I finally got somebody from Sears on the phone they said the technician marked the job as complete. I asked them how that was possible when the parts the technician ordered were still unopened in the box. They basically said to take it up with my home warranty. Be prepared to take an entire day off of work to wait on somebody to show up. Their estimated time is from 8-5. It will give you an more "precise" ETA on the day of the service, but the guy showed up several hours before that precise ETA the first time he came out, and they don't call you.
Still Waiting,
North MSCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692999023087
AVOID Edwin C; Useless; ZERO Stars
Performed basics checks only then said his checks did not identify an issue so there is nothing wrong (even though the A/C was still not cooling) and we should live with it as is. He also mentioned we should have had the A/C turned on for the whole 8 days we were waiting for the appointment so that he could see for himself that it wasn't cooling. I asked if there were any other checks he could do. He said no and walked out of the house back to the truck. He also falsified a signature on some documentation that he was supposed to get me to sign but did not because he was so concerned about about leaving as quickly as he could. Useless.
Alan M,
Katy, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692999003731
Not fixing the washer properly the first time.
He was rude to me and my daughter when he came to fix the machine few times.
Asha M,
Pasadena, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692999896528
Diagnose wrong
The house has two AC units on the ground next to each other, the first AC unit for downstairs and the second unit for upstairs. The technician diagnosed the wrong AC with the wrong thermostat. (meaning the downstairs thermostat turned on and the tech checked the upstairs AC unit and diagnosed there was no power running) Tech should come back to rediagnose the same AC unit again with the right thermostat and right AC. Tech should come back to the house ASAP.
Obaidur R,
Porterville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692998988715