Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor Professionalism and Very Poor Customer Service
The technician visited my home for the first time in December 2025 in the afternoon. I understand that he may have been in a hurry, but he left a screw loose, which caused the freezer cover to come off. Additionally, he did not provide me with a copy of the estimate, which I was entitled to since I paid for the service. Trying to contact him afterward was extremely frustrating. Sears' customer service is one of the worst I have experienced, as it relies heavily on artificial intelligence with no clear options to speak with a real person or properly explain the issue. The lack of clear communication made resolving this problem unnecessarily difficult. After several attempts, the technician eventually returned to my home, reattached the freezer cover, secured the screw correctly, and finally provided the copy of the estimate. Overall, the lack of professionalism and the poor customer service experience were very disappointing. Because of this, I would not purchase appliances from Sears again, and I would not recommend this service to my family or friends.
Ming C,
Carolina, PRCustomer service response - Ming , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768344612795
Very nice, but I could've saved a lot of time
It seemed as though this repair was dragged out because of knowledge needed. If this item is not your technicians specialty, they shouldn't be assigned to it.
Sonia A,
Canfield, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768526679442
Not fixed
I just paid over $140.00 to have my washing machine fixed. I did another load and the same problem!
Kathryn L,
Pottstown, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768344228865
Completed ticket, No show
This is the 4th or 5th time this to ket has been completed with no tech ever showing up. I now have to reopen the ticket with a new request.
Jason B,
Peoria, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768526619351
Christopher never arrived for 2nd visit
After first visit & video call with company a part was ordered. Christopher was scheduled to install on 12/31/25. I got notice service needed to be rescheduled. New date 1/8/26 was confirmed. That day I got a text contractor was on the way. I emptied refrigerator as instructed. No one arrived. Later got a survey text & email with closed repair. Christopher had signed N/A. He had acted during his first visit there would be a valve needed and it would be a lot of work. After video confirmed part needed & ordered. I believe he was on his way and realized it was the valve replacement and didn't want to do it. His first visit he had signed off repair without my signature. When I showed him it was not completed he said a new order would be necessary to finish repair. That was done along with video with his company and part was ordered and received. Christopher does not like to work hard and sign off with customer.
Diane B,
Ripley, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768430677358
Service on whirlpool freezer.
Not very friendly, does listen to what I have say pretty well ignored me. Seems care about only getting the service call done so he can get paid. Orders wrong parts that wasn't even necessary. Very bad representation for Sears
Won Z,
Willmar, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768344211807
Furnace repair/issue: Very rude
Technician was extremely rude. He kept saying and shouting that we needed to open vents, however, all the vents WERE OPEN and he only checked one vent in the entire house and would not confirm that the rest of the vents were open or closed (which they were). He just kept repeating and shouting over and over that the vents should be open (again, ALL of our vents were open). If he thought the vents weren't open then why did he only check one vent?!?! Wouldn't common sense tell you that if you are going to make an accusation, you should actually check to see if your accusation is valid?!?!? Why say a vent needs to be open if he didn't even check to confirm if all the vents were, in fact, open or closed. He seemed to just want to leave and skirt his responsibility. Heating is still not working properly in our home. He said it may be an air duct issue and would not provide any more information on a repair. Poor service and a poor technician. It's a shame because this was the second time he came to visit our home for this issue and he was very nice the first time. The first time he came he did not mention to open any vents. He did clean up the flue and there was very weak air coming from the vents but he said to let it continue to run and it should heat the home. It did not. I should not have trusted his word the first time. In fact, we ran the heater for 24 hours and there was still little to no heat which is why I contacted the company a 2nd time. By the way, they missed their schedule date as well and the appointment had to be rescheduled twice. Terrible service with little to no explanation as to what to do next.
Ajay N,
Ashburn, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768344145457
Bad business practices
I provided model/serial numbers and a detailed description of the problem in advance. Technician stayed 3 minutes, did no work, and charged $139 for a part he knew was unavailable before he arrived. This is a bad-faith charge.
Becky N,
Fairview, PACustomer service response - Becky , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768264692617
Whirlpool washing machine
I believe a refund for the $129 diagnostic fee is in order. The repairman came in with a flashlight and phone. He knew nothing prior to walking in my house, even though I sent the model number and serial number and explained the problem. He used his cell phone to get on ChatGPT to troubleshoot. He tilted the washing machine back to look under it. Asked if we could run a cycle. Cancelled to cycle to see if it would leak, which it didn't. Then told me it could be the hose or the pump. I was quoted the parts and labor on his assumption. He was clueless. I paid the diagnostic fee and I'm no further ahead than before he walked in my house. I still do not have a definitive answer on what the problem is. His evaluation of the problem was exactly what I did before I called for a repairman! Will never recommend your company.
Nancy C,
Tipp City, OHCustomer service response - Nancy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768264761543
No show three times
I have scheduled for this service three times and all three times, no one showed up. I have been back and forth with this issue and Sear Warranty does not want to replace my product. I don't know what to do other than contact Consumer Protection for not doing what they say they would do. Definitely will not be recommending this company.
Bridget E,
Tupelo, MSCustomer service response - Bridget , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768265027058