Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Clothes Dryer Repair
It was a very disappointing experience. After I explained the problem, he only tested for power; took off the Dyer's top, and reset the braker at the power box. . The dryer worked, but did not heat. He tested nothing else, not even the thermal fuse or heating unit. I was told that his diagnosis would be based on the results of his tests. After telling him the age of the dryer, he said it is probably the heating. He said it will cost around $525.00. He was over paid gor the job he did. The parts should have been tested.
Ernest Springer,
Grand Blanc, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999184446
Homeowner
Not pleasant from arrival. Not aid for something that should have been handled over the phone. Did not fix the problem
Bill R,
Haslet, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999153170
Refrig again
This is like the 12th time they come out in the last month. Still not right, brutal service. This time they put the wrong type seal on the freezer door. When I opened it after he left, it came off partially. All my food in the freezer was ruined, he said their other tech won't even come out anymore, ying the refrig. needs to be replaced. We're very disappointed with this and it's quite time consuming. What kind of customer service is this? Please respond 5138753234
Candy B,
Fayetteville, OHCustomer service response - Candy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999121012
no service performed
He told Choice Homes that it was a pre-existing condition. Well of course the A/C wasn't working when he got there or else why would I have filed a claim to have him go out there to fix it? If that were the case EVERY service call would be a pre-existing condition. Now I'll have to file an appeal and go without AC even longer in the middle of summer. I'm very upset at the way you do business. It stinks! You just lost the repair job!
Kim H,
Summerfield, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999128245
Very Rude and disrespectful
Your service repair guy from my washer came to my door and when he saw my dog he said could you get your dog. I told him that I will and I went to put my dog up. When I came back to my door, I asked him could he put something on his feet before he comes in My Home He then asked me why am I being argument with him? I said I'm not arguing with you, sir I would never opened my door and just let my dog run out. He continue to argue with me and say things telling me I need to learn I haven't learned yet. I find that very rude and offensive and I also have it recorded on my ring camera. For that reason, I think that you guys denied my claim to have my washer repaired.
Maria V,
Waldorf, MDCustomer service response - Maria, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999102099
not repaired waste of time
1st the fridge broke your company kept cancelling & r/s it took one month to reapair my fridge. 2nd time now the freezer is not cooling properly. when I buy ice cream the popsicles are mushy. Usually they get solid. Also the frozen food it's not frozen. * PLease sent me a new fridge Otherwise my husband is taking the company to smalls claim court. Rudy Solorzano (714)308-0391 would like a phone call back His upset !!!
Nicolle V,
Ontario, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692999096791
Offensive, incompetent and dishonest
I've had my Amana refrigerator for 14 years and have always kept the refrigerator set at #6 and the freezer at #5; the coldest setting for each is #7. This week for the first time items at the back of each shelf froze, so I called Service Protection Advantage (formerly Assurant), with whom I've had a service contract for many years, and they scheduled an appointment with A&E. Ismer arrived today, opened the refrigerator and said the setting was too cold and that's why the items froze. I told him that couldn't be the cause of the problem, since I'd used the same setting with no problem for 14 years. He said "If a doctor tells you what your problem is do you disagree with him?" — and he would not identify himself or engage any further, and walked out of my house. I immediately called customer service at Service Protection Advantage (since I couldn't reach a live person at A&E) and the representative told me that Ismer had filed a report stating that I'd had the refrigerator set at the highest setting (not true) and that had caused the items to freeze. I am on hold right now to speak with a supervisor at Service Protection Advantage to report this incident. Ismer's behavior was incompetent, arrogant, offensive and dishonest — utterly unacceptable.
HG,
Teaneck, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999101850
No work review
I did not have a. Appointment today and Esau's did not enter my house to do any service so I CANNOT Rate him!!!!
Annette M,
Burlington, NJCustomer service response - Annette, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999084939
refrigerator repair
wasn't able to fix anything. we just lost our money.
Melissa C,
Wexford, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692999070779
Tech did NO diagnostics
Horrible tech. Do not use Sears, dumb as a rock!
Pamela B,
Shreveport, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999077510