Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Incomplete Job
Yugen came to diagnose our stove. He did not complete the task. The stove clicked before he diagnosed the issue. We paid more than $600 dollars to "fix" the problem. Not only was it not fixed, but it was never addressed in the initial diagnosis. We are completely disgusted.
Lorraine J,
Hollis, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692999409544
Dishwasher
The tech that came did not do any trouble shooting when it came to the dishwasher. He just assumed it was the control panel and it was not. So while waiting for a month for the tech to come back we decided to get a new dishwasher since we didn't want to wait 6 months to finally have it fixed. It would have been nice if the tech had actually did a trouble shoot on it so we knew what was reallly going on.
Jacob C,
Cheyenne, WYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999411393
GE is pains to have this defective new refrigerator repaired
My refrigerator is still leaking water worse than it was before. I tried to catch the repair man before he got out of Clinton. I need him to fix what he messed up..
Vickie G,
Clinton, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693001856197
Rude technician
Right from the start, the technician was rude. He wanted me to sign documents on his phone but did not want to share as to what he wanted me to sign. Later he went out of the house to have a secretive call and then left with out explaining anything.
Hari G,
Costa Mesa, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999270553
Bad service
At first communication was good with manager or one of the service guys over the phone and then in person wasn't good service guy was a little argumentative. Hopefully what he explained to me is the same on paperwork. He said I need a new refrigerator my refrigerator raider froze up freezer side, causing it to crack inside and the drain tube was broken on the end, where it sits inside the pan and damaged rubber seals due to water leaking rust inside and outside refrigerator and I explain all this to him. He told me that yeah you're gonna need a new refrigerator but it's up to choice the home warranty company. Not very happy with service.
Walter C,
Bryans Road, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693003681384
Worse agent
The agent was super rude and couldn't understand his language didn't fix the problem he said it's electric issue not coming to ac
Najib A,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999251468
Fan replaced
Poor, replaced fan but refrigerator still does not cool, only 60 degrees.Fan works and freezer but not refrigerator. not very thorough on making sure appliance works properly. Someone has to come out again to diagnose the problem!!!!!
Richard J,
Morrison, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999230491
Terrible service
Bad service and the one star is just to be able to complete this survey. - First technician was a no show and wasted my time and tenant's time and a whole day of lost income for both. He also lied about that by saying he went and uploading pictures of of a building back that doesn't look anything like ours - Lack of prompt follow up after the parts that were ordered arrived. I had to chase Sears and my home waranty - Lack of attention to details and not calling my tenant even though my documented messages specifically show her as the contact to call - unacceptable time it took to get the repair completed from the time I filed a claim. Unacceptable because this was for a dryer that was much needed at 1100-+ degrees everyday in houston.
Aicha L,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999206875
Not satisfied
Not satisfied with the amount of times my appointment was canceled and rescheduled without someone actually speaking with my about my availability. This repair took 2 visits. The repair technician was aware that there was a leak and the ice machine was not working. He had to come out for a second visit because after stating things were done the ice machine still did not work
Tyisha D.,
Tacoma, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999211868
Dissatisfied
Technician did not listen to the problem we had. We kept telling him the air handler is leaking. Wouldn't listen. We have called out another repairman.
Melissa G,
Highlands, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999180043