Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator
No knowledge. Missing the appointment . After 3 months saying not being able to fix
Farideh K,
Aliso Viejo, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693003841123
unprofessional experience
I am sorry to write this but the service I got from Albert was poor and unprofessional. He may fixed one problem but created a new one. when I pointed out that the display isn't working well as it was before his visit he first tried to convince me It is ok but then mumbled something about that he isn't going to fix it now because if he does all will fall apart and I will need to get a new dishwasher. I insisted on knowing what does he plan to do and he just ignored me and rushed out of the house saying something about ordering parts and call me. I have been waiting for weeks for this appointment and I am extremely disappointed.
Ron,
Newton, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693003832484
Refrigerator water line repair
If I can rate a 0 I would. Didn't fix my problem
Juanita M,
Euclid, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693003832247
Dish washer
He was ok in that he knows how to do the work. But I am sure he miss diagnosed the problem the first time and replaced the hoses, when it was the motor all along that needed replace. It ended up casting me so much more than it needed to be.
Janet F,
Cheyenne, WYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693003797338
Highly doubt his skill and license
I live in a townhouse where my neighbor's HVAC condenser unit and my unit are placed side by side on the curb. It's extremely easy to find out who's owning which machine by looking at where the tubes are going. This technician came to my place wanting to add Freon to my unit but actually added it to my neighbors unit. When my tenant asked him to check both the 2nd floor and 3rd floor air blowing, he said they use different condensers and we needed to submit a different claim - which is completely incorrect. Of course my AC was not fixed and still isn't working. I highly doubt whether he is a licensed technician because of the non-sense he did. I'm extremely unhappy with this experience, not even to mention that I waited without AC for almost two weeks in extremely hot weather for this incompetent person to come out.
CZ,
Atlanta, GACustomer service response - Zixuan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693003779834
Nor fixed
Tried using the washing machine, and it's doing the same thing. Throws a L F code.
Brenda R,
Caldwell, TXCustomer service response - Brenda, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692999876654
Washer Repair
The first day scheduled they were a no show. Today they came out and said it was a plumbing problem. Really? I don't know anymore.
Leslie R,
Mobile, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999648089
Owner
Nice man but needs to retire. He Did not want to replace thermostat that you guys ordered. He Hosed down window air unit with water and wanted to call it a Day. I Told him the thermostat was ordered for a reason. I have been waiting for over 2 months, so he needed to replace the part he came to do. Was very careless with my unit.
Gilbert V,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999618215
This is essentially a robust scam operation
The extreme lengths I have gone to in order to talk to a person and the false assurance i have gotten that "the technician will be able to handle that" if I do get to talk (because sometimes the phone tree has sent me in circles and not allowed me to talk to a living person..depending on the day) is devastating. The people who show up want to help but they are given zero latitude and neither they nor the customer have any recourse to make things right except schedule again and hope...like insanity...for a different outcome. The home warranty is not turning out to be worth anything. Oh, and charlie quit because this system was so bad to him... and the technician that came out following him is going to quit too...
Melissa P,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999567357
Didn't fix fridge, Unhelpful, left a mess, dented my fridge
Freezer still isn't cooling, he didn't check his work before he left, he left a huge mess everywhere, left parts behind that had to be disposed of, and was very unhelpful, we have been without a fridge for 2 months now and now we still don't have a freezer.
Jeremy D,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999435228