Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
TERRIBLE HORRIBLE BAD
🖕🏼terrible terrible horrible awful horrible awful terrible horrible bad actually 00000.00 ⭐️. A&E also NOTAMERIKA HOME 💩 OOPS I MEAN SHIELD
Linidaholli A,
Montgomery, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693069962432
Not a very happy Technician 👨🔧
He was very rude . Very unpleasant to deal with. I asked questions and he actually acted like it was a bother to ask him anything. Left his trash in my laundry room . He's needs an education on customer service. I am thankful my washer is fixed . Thank you. Maybe he was having a bad day. But It was the beginning of the day.
Jana B,
Diberville, MSCustomer service response - Jana, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693069819619
Washer flooded hallway, bedroom and bedroom.
The technician did not identify the problem so, the washer could flood the same rooms again. I need to get the resolved indefinitely.
Harlan G,
Roseville, CACustomer service response - Harlan, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693069732307
Repair not covered by Sears Warranty
The guy that came out was ok. Sears warranty is the problem because they didn't cover the door handle that broke on the refrigerator. It takes 5 minutes to unscrew three screws to change the part that cost about $90.00, but the charge for parts and labor from Sears was $500.00. Ridiculous! What's the point of a warranty?
Denyce K,
Bellwood, ILCustomer service response - Denyce, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693069712898
Oven repair
Still not working!!!!!!! My oven remains on 70 degrees just like it was when Vic came!!! I not pleased!!!
Ann H,
Mesquite, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693007110200
Worst Experience
I called on a Monday night regarding my washing machine. Technician came out Tuesday morning, had to order a part. Said it should take a week/week and a half to get. Scheduled 2 weeks out to fix washing machine. Part was overnighted and came next day. Called FAH to reschedule appointment since I had the part. Rescheduled for Thursday. Sears canceled appointment. Called FAH again. Rescheduled for Friday. Sears canceled again! Rescheduled for Monday. Sears canceled again!! I called FAH to get speak with a supervisor. They informed me that Sears had to compete the work since they are the ones to diagnose problem. Sears did not come out until Friday the following week! I have been a client with FAH for 6 years up until this point. The lack of customer service is very disappointing. After Sears finally fixed my washing machine I canceled my contract with FAH. They do not care about the client.
Aaron W,
Victorville, CACustomer service response - Aaron, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693008081125
Horrible
Jayson came out and checked but did not complete task Nothing Is Fixed at all. The issue still remains!!
CeCe,
Columbus, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693007051540
Service tech
The tech was great but talking to someone who spoke English was horrible to say the least, terrible and kenmore products SUCK. Refrigerator and Oven/microwave went out after 1.5 years!!! I will never buy another Kenmore Product !!!!!!!!
Jeanie B,
Loxley, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693007000155
Scratch
Repair went fine but when he pulled out dishwasher he has scratched my hardwood floors. I would like someone to contact me and I will give before and after pictures.
Marty A,
S Chesterfld, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693003940234
Poor service
My house is still the same as it was after Jerry left my house still hot in the middle of summer Sears is garbage
Adey F,
Locust Grove, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693003861146