Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
It's not fixed!
My oven is still making horrible noise! It's not fixed.
Danny E,
Flint, TXCustomer service response - Hi Danny, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693088338879
Never met Justin
We had to cancel our contract with American Home Shield because you kept changing our service appointments. We had to buy a new Refridgerator because we could not wait for your company to decide to come and repair it. We could never talk with anyone at you company only got recordings.
Pamela P,
Jacksonville, FLCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1693086393583
A no show!!!
This technician, David F, has never successfully fixed an appliance at my house! First our dryer and many visits and parts ordered — it took another technician visit to successfully diagnose a bad thermostat and fix it with a part from his truck! This time, after four visits and many parts, my washer is still not fixed! To say it is "functional" when some of its wash functions do not work is not what I call repaired. I do not ever want him servicing appliances at my house ever again. I suppose it was a blessing he no-showed us. That he was routed here despite my specifically requesting from the Service appointment rep that he NOT be sent here is another issue!
Robert M,
Galveston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693086521262
Fixed one thing but left us with another problem
Victor fixed the dishwasher problem as far as I can tell and left, but then when I went to wash my hands there was no water pressure. So now we are waiting for a new person to come out and fix whatever Victor did not finish when he fixed the dishwasher. This has been extremely frustrating since we had to wait 5-6 days just to get an appointment and now we are again waiting.
Marna B,
Milwaukee, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693083873678
Very Bad
Called Sears and told them the drive belt was broken on my lawn tractor. Over a week later technician arrived WITH NO DRIVE BELT. He ordered parts and left. ( I live in Florida and my grass is growing about an inch a day ). TWENTY ONE DAYS LATER technician came back and put on new belts and spindles and pulleys and left without test driving the lawn tractor. The first time I engaged the blades to cut grass it made such a racket I had to disengage them and park it and call Sears to have technician come back. They told me they could not make it back here for TWENTY NINE DAYS. It is no wonder that Sears is going belly up. I have a warranty for my lawn tractor but it is going to be sitting for TWO MONTHS of that warranty time just waiting for Sears to fix it. They should at least extend my warranty for 2 months. I have been a Sears customer for 12 years and this is a very bad way to treat me.
Roger Y,
Seffner, FLCustomer service response - Hi Roger,Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693070831468
disappointed and frustrated
After installing the brand-new parts and waiting for 24 hours to have the refrigerator reach its desired temperature, as he suggested. Well, its warm and not cooling inside and it has been 36 hrs. It's a back job.
Arnold C,
Porter Ranch, CACustomer service response - Hi Arnold, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693070762887
Dish washer repair
I ordered a repair person for my DISH washer. Sears sent a repair person for a CLOTHES washer. Gregory is I am sure a fine repair person. Unfortunately, I needed a dish washer repair and Gregory doesn't do dish washers. Perhaps you should follow up with the person who scheduled a CLOTHES washer repair man for a DISH washer repair. Also maybe you should cross train Gregory so he can do DISH washer repairs also. Gregory is great. Sears not so much.
Jan S,
Saint Louis, MOCustomer service response - Hi Jan, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693070732570
Repair did not resolve issue!
After a visit that took several hours, the issue was not resolved with my refrigerator. In addition to services covered by master protection plan, I had to pay for additional maintenance/cleaning. One day later, I'm stuck with the same problem and need to schedule another repair appointment. Frustrating.
Joseph C,
Brooklyn, NYCustomer service response - Hi Joseph, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693070680223
Unsuccessful wrong diagnosis of problems
Although David fixed the door on our refrigerator, his diagnosis as to why it was not cooling was incorrect. We unplugged it for hours,no Frost or condensation occurred. We plugged it back in and it doesn't cool at all. So same as before only the door was repaired. We need another service call and we need a refrigerator that works.
Steve Y,
Carnation, WACustomer service response - Hi Steve, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693070366822
Samsung refrigerator repair on ice maker
Ice maker is STILL not working!!!! They've worked on the refrigerator twice and the problem remains.
Manuela Kiehne,
Anthony, NMCustomer service response - Hi Manuela, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693070784326