Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Home service repair or AC
The service was never done we were available 6 times and no one every came to my home. On the third day, repairman drove by my house and stopped. I told him this was the house. He kept on going and I have not seen him since. I WILL NEVER EVER DEAL WITH SEAS AGAIN. I WANT MY MONEY BACK FOR THE AC AND FOR THE HOME WARRANTY THAT IS STILL IN EXISTENCE.
Marian W,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693262083499
Fridge repair
Although the technician stated he had 27 years of experience, his customer service skills were poor. When asked to provide an explanation of the fridge issue or questioned because his diagnosis was different from another technician who had looked at the fridge, Mike responded defensively and rudely, claiming that the other repair person"doesn't know what he's doing and should not be repairing refrigerators." Given that the refrigerator was not cooling and the freezer was frosting heavily after being delivered only 2 months ago, the technician would have demonstrated better customer service by providing clear explanation minus the rudeness, and willing to do whatever it takes to make things right for the customer. Although my previous refrigerator was a Kenmore that served me well for 10 years, I would no longer recommend the Kenmore product. I have doubts about Mike's diagnosis of a very small gap in the freezer seal causing my refrigerator compartment to only cool to a warm 40 degrees. Time will tell. Additionally, Kenmore's customer service and willingness to stand behind their product is sorely lacking. Buyer beware.
Anonymous,
Bloomington, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693258535383
Dissatisfied
You cannot never reach a human being!!!! Never get return calls!! Service provided mis diagnosed our washers problem, we wait a week, he comes back and said opps, it's the motor! We need a whole new washer. He leaves with the washer in pieces, however, still running so now it is full of water we have to try to get out of the machine before we can have it removed. Don't use A & E Factory Services!
Elaine S,
Saint Leonard, MDCustomer service response - Elaine, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693262059976
Washing machine
Frank as always was great , but unfortunately the washing machine is still working!
Frederick M,
Visalia, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1693259889295
I can't believe this technician
The service call was for my washer leaking. The entire spill pan that the washer sits in was full of water. I am a single woman who cannot lift the washer nor do I have anything to suck up the water. He looked at it and I guess he repaired it. He didn't bother to suck out the water that was in the spill pan leaving me with a huge mess. All he kept saying was he's ready to get his weekend started.
Samiko S,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693258512475
Liar
I told him the technician was here for 3 hours fixing my mower and five minutes after the technician left my mower quit working. He assured me that the technician would be back and I still have not seen a technician! I found the technician at the Burger King by my house and spoke to him in person and the technician said dispatch had not notified him. The technician said he would come back to my house and get my mower working and I still have not seen the technician! I pay over $500 a year for a protection plan and I have been without a working mower for 3 months, I have lost 3 animals to snake bites because my grass is so high!
Steven H,
Hope Hull, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693258503967
Horrible worker
He charge me cash for repairs that were covered already. He made up a story that he needed to clean dryer otherwise it can cause a fire. Insisted in my paying cash because if I paid with credit card it would be more. With his work he did not diagnose the refrigerator he said it would be fix if I unplug it for 24 hrs. With the dryer he fixed the heating element but forgot to put in some parts back in the dryer. I called him back when I realized what he did he did show up back but refused to put the the parts back and told me to throw them away that it wasn't important. Now dryer makes a rattle a sound. With the washer he took a long time and the problem is still the same. He lied so much. His work was crappy I called me have to have someone else come out to fix his mistakes. I wasted multiple days waiting to have someone come out because of his mistakes. If I would have had a different worker come out and fix the problems right the first time I would not have had to take time off so many times and a headache. With all this he was not rude until the end when I confronted him about his work and charging me for what he was already getting paid to do. I am sure he has charged other customers as well and pocketed the money like he did with me. When I asked him for a receipt he said his machine wasn't working later I check my email and the receipt was submitted later that day and it did not have the charges I paid him in cash. I want my money back. I have a witness that saw everything and was here when I left to get the cash. If I could he would get 0 stars
Roxana G,
Sacramento, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693262028422
Still not fixed
After 3 visits and no show, the refrigerator is still not closing.
Jennifer P,
New Castle, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693258497718
Oven Repair
He did not show up at our house. No work was done. The oven does not work. He then reported that he completed the work. His report is totally false!
John H,
Saint Paul, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258519463
Washing machine
Still not working. Washed one load and it quit again and the technician won't answer the phone
Connie R,
Bay Minette, ALCustomer service response - Hi Connie, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693088382756