Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Still broken
After the technician left we tried to use our washing machine for the first time in a couple months hoping to have a washer again and it is still broken…
Lukas K,
Ontario, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258609752
Very congenial.
Blake was likeable but lacked the training to do the job. I still don't have any air conditioning! This is the second technician you have sent out with no results yet I have to pay over $300.00 for no repairs!! Is this fair!
Domingo M,
Muscatine, IACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258597302
labor costs were too expensive
I was cheated on the labor costs for a simple repair job.
Jason H,
Hacienda Hts, CACustomer service response - Hi, Jason , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693258636836
Poor
Nothing was fixed. I have the save problem that I started with. Nothing against Brandon personally, but the company needs to do a better job in reaching the satisfaction of of the customer by simply fixing the issue. I have a 4 year daughter that is suffering through this arizona heat and Sears has not figured out the AC issue that I'm having.
Richard R,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693258573884
Damaged my cabinets
This was the second attempt to get the dishwasher fixed. The first repair person installed a new drain incorrectly when he finally showed back up (waited a full day without any notice he was not coming). Left without testing it. Jim got the dishwasher running but but it back into the cabinet incorrectly. Splintered the cahinet and tried to "fix it"by placing a large screw in the face of the cabinet. Also seems to have bent the brackets that hold the dishwasher in place and left a huge gap between the top of the appliance and the underside of the counter.
Barry,
NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258580540
Constant Knocking from the freezer, sometimes for 7 seconds
We bought yr warranty for five years, which includes one visit a year. In all these years, no one has fixed this problem. Parts have been replaced, but the knocking continues day and night. A couple service people have painstakingly chopped the ice behind the back wall in the freezer, to no avail. In fact Arben B told us that it's normal for ice to build up back there, and that's what keeps the freezer cold. We've never heard of this, and thinks it's a ridiculous excuse. If this problem isn't fixed once and for all by the end of our warranty in October, WE WILL NEVER PURCHASE ANOTHERS SEARS APPLIANCE. If further info is needed please call.
Michael L,
Nashua, NHCustomer service response - Michael, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693262128591
what's up?
Manuel is nice guy, but I question a few things. He installed 4 new parts last time to fix problem. Next morning refrig. would not cool below 60 deg! Next tech said fan not working and didn't even look into it! I suggested looking deeper into fan not working as it was working before Manuel cam to install other 4 parts! Nope, just ordered new fan and another couple weeks without refrig. Then Manuel returned to install new fan. Dug in and said, "Here's the problem, the old fan was not plugged in!" And he was the one who unplugged it during 4 part install weeks back! Wondered if he was planning on taking the new fan & selling on open market. Very strange & such a struggle to be without refrig. for a month!!!
Denise W,
Oakdale, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258584167
Worse then before they came out
I called because the washer wasn't spinning the clothes enough during the last cycle. They made an appointment, had us take off work and never showed. Then when they finally got to us the next week the washer is now leaking an hour AFTER it was "fixed". Keep in mind it had never leaked to begin with.
Christina J,
Covington, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693258581434
Ice maker still does not work
After installing new parts, ice maker still does not work.
Suzanne N,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693258552556
No show
Tenant took off work waited all day 8-5 for him to arrive to fix his dishwasher. Rodney was a no show. Very disappointing but not surprising as I'm let down by this company constantly.
Adam K,
Jamestown, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693258556431