Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Very POOR service!
This technician did not know how to complete the repair! He left without even checking if the oven worked. OUR OVEN IS STILL NOT FIXED!
Bruce S,
Long Beach, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693264249140
Technician was fine but A&E is horrible
Mark was fine. He ordered the parts needed, months ago, and then everything fell apart with A&E. No one, including GE, could get in touch with A&E. I would receive a part and call their automated number and the system would call me the next day to reaffirm receipt of the part. This was a never ending cycle. I ended up calling GE to see if they could help and they could never get in touch with A&E. I ended up asking them to cancel my appt so they could put me back through the system with an in house tech. GE told me they have trouble with communicating with A&E. I witnessed this on several occasions while trying to figure why A&E would no show all the appts. In the future I will avoid A&E at all costs.
Joseph K,
Rockledge, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258692322
Left trash behind
The tech came and did not change all the parts that were ordered. The door had a stain and the new one he did not installed it but opened the box leaving the straps in my laundry room. I asked to be notified 2hrs notice and he only gave me 20 minute notice. Also asked me for glue… not sure how he ended up gluing the seal to the old door.
X,
Centreville, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258654892
Stay away from This Company
Worse service we ever had, 4 weeks run me around and still nothing fixed. I wouldn't recommend this company no one. So mad. People stay away from this company.
Konstantin B,
Port St Lucie, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258658372
Technician not knowledgeable
Scheduled review of existing LG Linear Compressor failure problem. Same repair done previously twice with the assurance of lifetime warranty on compressor repair with payment of labor cost only due to this compressor failure being a recall and part of a class action lawsuit. This tech could not verify previous repairs with Sears Home Services and would not reach out to supervisor to document the labor only policy I was given on the last two replacements of the compressor. His quote for repair was excessive and the same cost as a new refrigerator with the same features so I had to deny the repair and buy a new refrigerator.
Sprintmom,
Marion, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693262150841
Refrigerator leaking water
Tech was here, couldn't find leak. He claimed that it was the dishwasher, sink, icemaker hose, bathroom sink, or the roof, even though it stopped leaking when I turned off the water to the refrigerator and the only damage to the floor is on top of the floor, under the refrigerator. He also said that I should troubleshoot and find the leak myself. Half an hour after he left, the top of the floor was wet until I turned off the water and released the water pressure. He also wanted me to sign that there was floor damage not related to the refrigerator, and release the company from any damage caused by the refrigerator in the future. I called A&E and the computer won't let me talk to a person. Not a good first impression.
Alan T,
Milford, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693258651062
Rude and useless guy with a lot of attitude
This guy came to fixe our freezer which was working but not freezing optimally, spent 3 hrs on the job and told us that it has been fixed and we should the freezer 8-10 hrs to recharge. Not only was is not "fixed" it made things even worse, now the freezer is not working at all. Dealing with this company since has been a nightmare. I warn you to not hire this company, if you are stuck with this company, don't ever agree to get this technician
Shiraz T,
Naperville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258638189
Don't use Sears
Sears overall sucks. The way they try to automate communication and scheduling is terrible. Takes forever to schedule service. No communication. Everything is email or text messages
Luis T,
Nogales, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1693260086156
Service
Part wa sput on but washer not tested. When we hooked it up it still bot working.
Ruth W,
Pontotoc, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693258602961
Review on Sears Home Services Not my service Tech
I will never use Sears Home Services again. It was a terrible experience. I took off work twice to wait for service tech for my washer and the second time it was a no call no show, my appointment was just bumped to 3 days later a Saturday. Gregory who actually showed up to do the work was great. No problems with his service. My problem lies with this company. There is no working phone number to get it contact with a live person and i didn't receive a phone call or reason for blowing off my appointment on 8/23.
Lisa H,
Fenton, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693258597065