Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
The technician never showed.
suppose to arrive today, never showed up grading you guys 0 less than at if I could. This is the second times this is happy.
James G,
Greensboro, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264719893
Still not fixed
This machine has been worked on since July 2023. The first technician Zorn replaced two very large part, I believe one was the tube and the other was bearing assembly. A week later the washer still not draining water and producing a sewage smell. I called back and requested another tech look at it. Today 08/28/24 another tech came out and did absolutely nothing to machine and stated that the smell is coming from my drainage. I advised him that the smell was traced to my washer by a licensed plumber, he still insisted that it was coming from the plumbing. My wife indicated to him that the smell is coming from the washer because our clothes smell like sewage also. I am not happy with the level of service from A&E
Joe V,
Conroe, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264700551
Frig starting to fail again same issue
Very nice person. Put frig back together without replacing faulting part. Its started making that same noise & im reasonably sure we will see the frig go out again soon.
Holly G,
Mechanicsvlle, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693265430837
Never again
I will not renew my contract with Sears again. They do not do what they promised to do and gives you the run around until you get exhausted. Replacement means you choose from their rejects and naturally more problems. Never sgain.
Eden J,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264607844
Not to happy
Will never again paid for nothing just a simple going to cost 500 waste of my money was never told he was here?
Gino C,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693258953561
Worst than before
Water is leaking into barrel worst than before after they replaced the valve!
Roy T,
Auburn, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258801359
Worst service EVER!
My overall service with Sears has been nothing short of HORRIBLE. It took over a month to fix a everyday necessity, its ridiculous! To add insult to injury, the coil is dirty on my fridge, the tech said it's not covered by the warranty. Ok, no problem, I'll pay to do what needs to he done. The tech says, oh, I can't it's not an option. HORRIBLE!!! So, soon I'll have to put in another serive request for the fridge going out again because the coil wasn't tended too! Unbelievable!!!
Regina R,
Oakley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693258756537
Not a helpful technician
I need someone to call me about my experience with Ricky. I'm hoping a one-star review will get the attention of a real person. I'm at a complete loss as to why I can't get past the automated responses; there doesn't seem to be an option. I regret his visit for multiple reasons.
Mary,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693259057085
My oven is still broken and I'm Upset!!!!
After waiting for Months for your company to find the parts . Y'all finally get all three parts and your technician puts them on and my oven still doesn't work at all. Please tell me were is the professional technician in that!!!!!!!!
Kerry Dantzler,
Douglasville, GACustomer service response - Dear Kerry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258757532
still no fridge
We haven't had a refrigerator for 3 weeks, we've been waiting on the parts. Now the parts came in and we need more parts. The technician was more than knowledgeable and now we are waiting on choice warranty to see what happens next. It's been a rough month!!
Michaelbeth F,
Georgetown, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258742929