Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Follow through
After Dervan replaced the defective part, he failed on making sure that the oven was working properly. If he would have checked by opening the oven door, he would have discovered that the oven door will not open. It appears that the oven door has been jammed because the door is not centered on the unit. The oven door was perfect before Dervan came to repair the oven.
Demetris O,
Snellville, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344901654
His diagnosis was 100% wrong
He said the problem was the board and said it'll be close to $500 to repair… needless to say I turned that down. 3 days later had someone from another company come and it was the thermal fuse and got replaced that same day for 1/10 the price
Unsatisfied customer,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693344913557
Dishwasher repair
Stephen was a nice young man. Professional and polite. He fixed my dishwasher and told me what to do if it happened again. And a week later it stopped working again. I did his "reset " routine, but it did not work. So we waisted our money and will have to buy a new one I guess. I am disappointed.
Debra J,
Battle Creek, MICustomer service response - Hi,Debra , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1693346085766
Repair person.
The repair person seemed clueless regarding the make of my appliance. He made it clear that he dislikes the brand name of my washer. He had no recommendations on how to proceed. His primary concern was collecting the money for his visit. I am totally disappointed with this experience. So here I am with a broken wash machine and less money in my checking account. Bad, bad.
Jim T,
East Aurora, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344882068
Poor ! I paid full job! Job was never finished although fu
Job was never finished ! The full check kept no return!
Evan Mohler,
Lovettsville, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344865753
Your unreasonable repair prices are just ridiculous!
When the price to repair your washer is more than a new washer then it is time not to take my business elsewhere...I won't buy Sears appliances anymore.
Victor P,
Shrewsbury, MACustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1693345492328
HE DID NOTHING
This technician is the third technician that can to fix our freezer. He did nothing and our freezer and now our freezer and refrigerator are NOT WORKING!!! I thought technicians were supposed to know how to repair things. We need to have our refrigerator working.
Barry A,
Boca Raton, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693266116060
Wow what a COST
the cost too fix my defrost heater was $200 less than purchasing a new Refrigerator of the same size with a 5 year warranty. Why call Sears ?
William E,
Ocean View, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693265527590
Air conditioner no cool air even after service
Jeff is nice but at 6pm no cool air from Vent yet. Still hot in home.
Tarun P,
Danville, ILCustomer service response - Tarun, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693265404756
A/C STILL NOT WORKING
We are now a month in without a/c upstairs! First visit tech showed up, checked out unit and ordered a part! Rescheduled for the next week to have said part installed! Y'all canceled because tech called in sick! Rescheduled for the next week to have said part installed! Tech called and said he couldn't do work because his truck had been broken into and he had no tools to complete job! RESCHEDULED for the following week, tech shows up does some work and tells us he has to order part! Goes gets part and then said part is not compatible with our unit! So that was today! Needless to say we are still at a month with no ac upstairs in over 100 degrees weather! It is putting stress on our downstairs unit and running our light bill up! This is unacceptable, we have been customers with y'all for a few Years! We have called over these last couple of weeks to speak to supervisor and the representative will never put one on the phone! I hope whoever reads this is comfortable in their ac home tonight!
Sandra R,
Humble, TXCustomer service response - Sandra, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693265465200