Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No show
I don't understand this, you ask me for an evaluation without showing up for the appointment?
Anetone L,
Colorado Springs, COCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] at provide us your Appliance Model#, serial# and contact#.
Sears Home Services on 1768601840874
Still need repair
While he was nice and the dryer was working when he was there….it is not working again. Put laundry in it. After five min it quit
Karen D,
Imperial, MOCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1768601639658
Product still no fix
Still no fix and had attitude. Didn't want to listen to what I was explaining
Cesia G,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601508854
Poor scheduling
Your use of AI as the exclusive means of customer service is intolerable. Your work force is very small and overworked. I cancelled one day because your Bot rescheduled the technician past my bedtime. The first technician showed up 12 hrs after the initial window. Canceled the second scheduled day as he was overdue by 8 hours. The 3rd day he showed up 6 hours after the scheduled time. Your prices are bordering usually heights. I paid you 445.16$ to install a 45 dollar part. That will be reported to the BBB You did not remove the 129 dollar diagnostic fee. I paid 11x the cost of the part and 5 days to get ur man back here I WILL NEVER CALL SEARS AGAIN .
Dennis K,
Virginia Beach, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601487992
He did not do anything
Michal from his company stopped him and showed that nobles are not available
Muhammad S,
Fredericksbrg, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601458161
He missed our appointment. No stars.
He didn't even show up for our scheduled appointment on the 13th of January. I confirmed this appointment at least 3 times. The last estimated time of arrival was posted at 4:11 pm., he didn't show up. We received an email at 4:05 pm that was a receipt of service, as if the repair service was performed, with a comment that "customer declined service" at the bottom! . We were home ALL day waiting for him to come! He NEVER did come to the door or call!! He could not have performed the repairs, nor could we have declined service because he was NEVER here in the first place!!
Lu W,
Blair, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601432587
Door does not shut properly
The person came for few minutes and he left without even doing anything
Nael S,
Milton, VTCustomer service response - Nael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768429949370
Nice Guy But Issue Not Resolved
The repair did not fix the issue. I need to recall the service provider.
Jennifer J,
Pleasanton, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601176954
Sears sucks
The worst experience iv ever had with a company. They ended up costing me hundreds of dollars more than it should have been and took way to may appointments. Someone from Sears will answer this saying how can we do better but they clearly don't mean it because there is no way to talk to anyone. I will never use them again.
Jeff W,
Bedford, MACustomer service response - Jeff , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768344507315
My washer still have problems is not fix
My washer is not fix still have problems how can o contact, this number is only a computer
Arturo R,
Chula Vista, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1768526804010