Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ice maker
Came 2x never fixed ice maker. Charged almost $400. I will never use Sears again. Putting my experience on YELP
Bryan P,
Mission Viejo, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693346328499
Frig
Tech left without completing job by hooking up ice tray. When I called him within an hour he refused to return to complete hookup. Had to call service number, now will have to wait all day for a call.
Annette M,
De Witt, MICustomer service response - Hi, Annette , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1693346197517
Didn't complete Job
My unit was running but blowing warm air and not cold, it was diagnosed for a Freon leak in the evaporator. Dante showed up at our house at 5:30pm on 08/24/2023 which wasn't his scheduled time and he said that he was asked to add a leak sealant to my unit to stop the Freon leak. The unit stopped working while he was testing the Freon pressure after applying the leak stopper. He claimed that the compressor is overheated and it is normal and that it will kick back on by it self within two hours and the unit will be back cooling then. He gave me his number to call him and give him an update. The unit never came back on again and it is still not running as of today. I tried to contact him multiple times and left him multiple text messages but he never answered. I received an email from Sears Home Services that the job at my house was completed with an invoice. Been trying to call the customer service regarding this but can't get hold of anyone. Service order number 42997340.
Amjad H,
Murfreesboro, TNCustomer service response - Dear Amjad thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693346166277
Bad service
Tech did not check the electrical panel- now I have an electrician coming after paying for the Sears tech
Allen R,
Harrodsburg, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344962753
Cook top visit
Marc did not do his job, he came to my home and he totally neglected my inquiries. Marc kept emphasizing the fan being the issue on my cook top. I kindly reiterated to Marc the entire cook top is the issue, it sparks and smokes we had to cut off the power so that it wouldn't cause an electrical fire. Marc seem as if he didn't want to replace the parts that the other representative ordered. I haven't been able to use the cook top since June. Sears has been Givin me the run around. Errol Smith (regional) hung up on me when he tried to disqualify my claim based on what Marc told him. This is a racket, I paid for a Master Plan Protection. Now both cooktop and oven are not working.
Robinson J,
Albany, NYCustomer service response - Dear Robinson thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693346136986
Poor performance
The technician didn't bring a ladder, he got up on top of the refridgerator and opened a panel and told me I needed a whole new door with the controls in it. He said I had to decide then or I'd have to pay another visit fee to have someone come out again. He said I couldn't call to confirm whether I wanted to spend $1000+ and he seemed uncertain this would even resolve the issue
Amber,
Prescott Valley, AZCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693344943422
Ashok Maheshwari
Not good service ,parts order by sears and he is telling me they wrong parts .I asked him to order the right parts .He wants me to call sears .This is very poor service at best and he is pointing these parts for the upstairs dishwasher,which is fine ,please call me and send Himayoo
Ashok M,
Springfield, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693348889597
don't know what this is
I really like James, however the repair done didn't even last 12 hours! And unfortunately Sears doesn't stand behind their work. Sears should have come back the next day to fix the issue but instead I am having to wait several days. Refrigerators should be made a priority over other appliances. Very unhappy with Sears and my home warranty.
Barbara T,
Signal Mtn, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693344948461
Homeowner
Not a good one. Tech said everything was repaired, working fine. Told me to leave the mower running for half hour to charge the battery. I decided instead of just letting the mower just run, I would cut the grass. I do not use the pedal to keep the mower running so was not sure how to release it. I turned the mower off to figure it out and so I would not get injured. The mower will not start and I have to have another appointment. I waited a month for this appointment and my grass is getting high. Yes it was running when he left but a low battery should not keep it from starting. Very disappointing.
Linda P,
Mount Airy, MDCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693344918718
Refrigerator repair
Problem was not fixed still have the same exact problem a part was replaced but they didn't stick around long enough to see if it fixed it. The refrigerator temperature has been a constance 76 degrees for more than 20 hours
Willie C,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344921866