Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician Named John
I did not have a technician named Jerry. When I asked his name he said it was John. Another technician named Steven arrived shortly after "John". John said he could not clean around the condenser because this service call was for repair and he would have to charge me if it was just the complimentary annual check of the appliance because that wasn't scheduled. When questioned about it he said he was just following protocol. He also said he did not have a technician number. The other technician, Steven was willing to get down and look under the refrigerator and clear some dust to see if this would fix the problem. John only wanted to order a new part, but Steven did not feel like that was necessary. I stated I was not paying for the service call. After a few hours it appears the problem may be fixed, but too early to tell. Steven went above and beyond to help me- not so much with John.
Susan M,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693346482700
No idea what was done
Apparently technician left without telling anyone anything. Tenants thought work was done only to find out washer still not fixed?
John A,
Mililani, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693346439570
Refrigerator service provided by Frank
Extremely satisfied with his service. He was cordial while being very professional, answered questions easily, and seemed to really care about a small job as much as he would have cared about a job that would have required more attention.
Carrie H,
Nashville, TNCustomer service response - Hi Carrie, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693345472191
Horrible
Cody was supposed to come to my house yesterday, he LIED and said he got the order after he left my area. Keep in mind I had this appointment almost 2 weeks. They rescheduled me for 9/12 I didn't agree so they scheduled me for today. Well once again Cody NEVER showed but he signed the documents for yesterday and today as if he's been here. He's stealing money time and falsifying documents. I am not a happy customer I have been without a washer for over a month.
Dearmond W,
Birmingham, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693346407307
Waste of time and money
My Kenmore washer stopped working and we got a code. Sears sent a technician. Diagnostic code was F30 which Is a damaged detergent/bleach dispenser. Thinking it was an easy fix the technician deemed the detergent dispenser inoperable due to corrosion (we've had this washer for 10 years). The dispenser motor was functioning. Then we found out that the dispenser is no longer available. So this could not be fixed. We need a new washer just because dispenser is not available by manufacturer. We still had to pay labor for taking washer apart. My thoughts are if the technician knew part was no longer available why even bother taking it apart. This was all on Sears time. The technician did the work Sears sent him to do. But there must be some common sense. I'm very disappointed we got charged for something that could not be fixed. The diagnostic fee was "waived" but the washing machine gave us the error code.
Rolando B,
Mission, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693345312384
Horrible service
When the technician arrived, he did not introduce himself, even when asked. He asked where the refrigerator was and started working. He explained that he would not be able to complete the job as he ran out of refrigerant at his last stop. When I asked for clarification, he became argumentative. I requested he replace the faulty parts and come back when he had the refrigerant. He stated he didn't want to do that because he "wouldn't get credit" for the call. I told him to stop working, replace what he had removed, and we would schedule a new appointment. He continued replacing the faulty parts and made no eye contact with me, or converessed with me unless spoken to. He was insulant and rude to my wife and me. When he completed the work, he attached his "empty tank" and said, "It's worth a try." Once his meter read 5.1, he said that should do it and told me to wait 24 hours to determine if the refrigerator had cooled down. He cleaned up his tools, but left the old parts and packaging, and left without saying another word to us. Totally unprofessional. To top it all off, our refrigerator still does not work.
Russell C,
Lodi, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693345276206
Terrible Customer Service: Left Broken Part/Packing Material
I provided them with a generous tip. However, after replacing my washer's broken drum, they left left the old drum and all of the packing materials in my home. After I ran to catch them, they said that Sears was not required to remove old parts and shipping materials. I have repeatedly called (overseas) customary service, only to be told that the materials would be picked up. Four days later, the boxes remain in my living room, and my remaining option is to pay out of pocket for someone to remove them. This is bad business and a deceptive practice. The hefty maintenance plan I bought says that these materials should have been removed, and Sears has reneged on its own promise. I;ve been cheated. If this is not corrected within the next 24 hours, I will further action! It's s shame to see how far this once-iconic brand has fallen.
Kenneth C,
Alexandria, VACustomer service response - Hi Kenneth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693345257563
Not impressed
Pretty lazy. Refused to help pump out water in washing machine when I asked for assistance. Rude and condescending.
Jennifer,
River falls wiCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693345248388
A/C Repair
I must say that the technician from Sears was unacceptable!! He didn't solve the problem,Sears had to send a non Sears technician who noticed the unit was very low on Freon!! Once he charged the unit the A/C started working again.
Warren F,
Fairfield, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693345230006
Dissatisfied with Sears not Dan
I've been waiting for two months for my microwave to be fixed. While this is not necessarily Dans fault it is frustrating when a service provider takes two months to order parts and then tells you that they can't fix it.
Jennifer Y,
Springfield, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693345014559