Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not Qualified
The tech has never worked on that kind of machine, he doesn't know how to troubleshoot. I have to guide him how to dis-assemble the chute. He admitted that this is his first time repairing that kind of machine, so I have to tell him step by step what he has to do. It was a waste of time; Sears should have trained their techs properly or send someone who is capable of repairing. I feel sorry for the tech too, and he tried his best. My machine hasn't been fixed, and instead one small part of the chunte couldn't figure out where to put it back. Worst experience!
Kinfe G,
Silver Spring, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693432046936
Unprofessional and Certainly unacceptable behavior from Tech
I would give 0 stars!! This HVAC tech was unbelievably rude and unprofessional. He did not show in the time slot of 8-5 as I was told, he showed up at 5:45 and when I mentioned he was late, his comment to me was "well I'm here aren't I"? He didn't like the questions I was asking so he walked outside and drove away!! Wow Sears, is this OK and condoned by such a large and reputable company?? Times have changed and so are your low standards. Shame.
Maria M,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693430600975
I wish I could rate our lack of service a zero
The technician had a huge window of 8 hours. At 7:40 am I got an alert that he was 3 stops away. He didn't show up until 6:30 almost 7:00. He was in my house for maybe 5 minutes and then told my husband he'd be right back and pulled off and never returned. He never looked at our appliances. This was by far the most unprofessional experience I've ever had with any contractor.
Lawanda S,
Raleigh, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693430590644
Clothes Washer Repair
My tenant put his clothes in and the washer did the exact same thing. Mohammad did not fix it! :(
James F,
Annandale, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693432031801
Technician is great, 5 stars.
However, the appointment center and service schedule center is the WORST ON EARTH. My parts installation appointments were CANCELLED 9 TIMES in 4 months. Save your money.
David T,
Portland, ORCustomer service response - Hi David, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1693430581896
Never saw them
After having A&E try to change our service date randomly and having it changed back to the original date we never saw our service tech. We were later told he showed up and said no one was home, we were home but never given notice they were on their way as they said they would. After saying we weren't home they closed our case number so we had to get it reopened so someone would come back. All to fix our ice maker which hadn't work since the first day.
Mark H,
Garden Plain, KSCustomer service response - Hi Mark, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693430553919
Never came!
Ridiculous, noone came. I don't know if this is a game for you guys. But no one showing up to the appointment in me. Having to miss or get out of work early is not okay!
Jose R,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693354888885
The washer was not fixed
We were having issues with the spin cycle not draining the water. The tech said he tightened the agitator and that should fix it. We just ran a load and the water is still not draining. This was not fixed at all.
Jessica E,
Lewis Center, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693354846042
This technician never showed up
This technician never showed up at my house for the last 3 scheduled appointments. August 1 I was called and told he wasn't available and they rescheduled to August 8th. On the 8th I got a text saying I wasn't home with a picture of a door. It was not my door or my house. They then rescheduled for August 29 and I waited at home all day to finally call and be told that the technician had closed out my ticket because of too many reschedules and not being home. I have not had my dryer since May and need it fixed!!! I have never rescheduled an appointment from my end.
Tracy M,
Lewis, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693354814636
Service
Tech was very poor in communicating issue or what he was doing and did. Didn't say but bout 4 words the whole time and it was always do you have the payment. Not even exaggerating that. He didn't even do what originally was called in and I even explained to him once more to make sure he knew and still only did the easiest and nothing on the main issue. Awful Awful Awful
Armando P,
San Antonio, TXCustomer service response - Hi Armando, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693430518746